Call Center Customer Service

ASHLEY C. LEDFORD

Phone: 803-***-****

Email: ************@*****.***

OBJECTIVE: Seeking employment with an organization where I can maximize my communication and organizational skills, attention to detail, problem solving abilities, teamwork, and my strength in connecting with individuals across any demographic.

EXPERIENCE:

Conduent, Lexington, KY -(Remote Position) (August 2022 to present)

Full time (40 + hrs) Customer Service Associate/Mentor for Training Program Answer calls in a high volume call center assisting members with their pre-tax Healthcare Accounts. Also mentoring new agents throughout their 5 week training program to prepare them for production.

Full time (40 + hrs) CXM Flex Onboarding Specialist. Schedules and conducts System Access Sessions with new hires for multiple LOB’s. Ensure necessary software and applications are registered, loaded, and permissions granted for new hire to achieve optimal success during orientation. Act as liaison between Onboarding and Training Divisions.

Cisive, Holtsville, NY- (Remote Position) (April 2021- June 2022)

Full time (40 + hrs) Criminal Research Associate. Conducted criminal background searches on individuals seeking employment with companies (our Clients) throughout the United States. Confirmed applicant identity, researched and obtained court records on-line, via email, fax, and/or by calling the appropriate jurisdictions. Reported applicant criminal activity in a strict State specific format, following strict Client specific matrices and abiding by FCRA guidelines.

Wingard’s Market, Lexington, SC (September 2017- April 2021)

Part time (30-37 hrs) Gift Shoppe Sales Associate. Responsible for daily operations of Gift Shoppe including sales, inventory, loss prevention, and creating loyal repeat customers, which contributed to a significant sales and revenue increase. Used Constant Contact program to interact with reward customers.

County of Lexington Public Safety Dept., Lexington, SC (January 2015- September 2015)

Part time employee as a Telecommunications Officer. Answer 911 calls, obtain critical information, ascertain the urgency to establish priority, and then relay specifics to Deputies and EMT's.

Lexington County Sheriff’s Department, Lexington, SC (June 1999- May 2014) (Retired)

Last held the position of Detective Sergeant, Intelligence Division. Provide investigative support to the detectives and commanders assigned to regions. Determine crime trends, review crime maps, and assist the Staff with resource allocation based on analysis. Locate individuals using various techniques such as querying the LCSD databases, public databases, investigating possible connections between individuals, phone number searches, social media, and photo lineups. Conduct criminal background checks on all parties involved. During employment with LCSD also held positions including Road Deputy, Detective, Detective Supervisor, Internal Affairs, Instructor, Large Animal Rescue, Grants, Finance, and Procurement.

Aiken County Sheriff’s Office, Aiken, SC (July 1994-June 1999) Performed all duties of a Deputy Sheriff and acted as Administrative Services Coordinator. Responsible for Grants, Budget, Personnel, and Drug Seizure Financial Accounts.

Clemson University, Clemson, S. C., Bachelor of Arts in Sociology

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