Customer Service Be A

-Andrea Fortune

929-***-****

*****************@*******.***

Experienced, efficient, and outgoing professionals seek new opportunities to leverage skills in managing high volume operations and fostering exceptional teamwork. EMPLOYMENT HISTORY

Park Hyatt (New York, NY)

Spa Attendant - Jun 2022- Jan 2025

● Greeted and interacting with guests with high level clientele throughout their spa experience

● Attended to special request and needs of guest, provided towels, sheets, waters to guests

● Responsible for maintaining cleanliness of the pool, gym, locker rooms area before guests use

● Check supplies to ensure adequate availability

● Refer guests problems or complaints to supervisors Elite Amenity Management (New York, NY)

Lifeguard- oct 2023-sept 2024

● Administrate safety protocols to ensure the safety of swimmers at a condominium complex

● Alerted management to any safety issues or violations

● Creating a positive environment while securing pool safety and giving excellent customer service

● Performing pool maintenance and cleaning duties to ensure a healthy and safe environment

Professional Skills

-Easily adapt to new/fast paced environments

-Attention to detail, solid organization

-Teamwork & Excellent Customer Service

-Excellent ability to learn new programs

-Possess strong organization and planning skills

Certifications

-CPR/AED for professional Rescuers and First Aid- Expert

-Esthetician Certification/license