Virtual Assistant Customer Service

CV

Chantelle Swart

Personal Details

Surname: Swart

First names: Chantelle

ID number:900**********

Nationality South African

Contact Details: 063-***-****

Residential Area: Kempton Park Terenure

Email address: *.*****@*******.**.**

Marital Status: Married

Drivers licence: Yes code 10

Availability: Immediately

Educational Background

Name of School: Standerton High School

Grade completed: Grade 11

Year: 2007

Subjects: Technical Drawings. Afrikaans. English. Maths literacy. Life orientation. Hospitality. Computer studies

Tertiary Qualifications

Name of Institution: Chevron

Degree/ Diploma/Certificate: Certificate

Dates (From start to completion) started 22/09/2016 completed 27/09/2016

Subjects: RTC (Retailers Training course)

Customer care

Product knowledge (Fuels, lubricants)

Card Administration

Point of sale

WSM (wet stock management)

Craddock fraud

Security

Conflict resolution

Employment History

Name of Company: Self-Employed

Period of Employment: 1/09/2023 to current

Job Title: Freelance Writer

Duties: * Writing Articles & Reports – Producing well-researched articles on security, risk assessments, and crime prevention for magazines, websites, and company reports.

* Editing & Proofreading – Ensuring all written content is clear, professional, and free of errors.

* Technical Writing – Creating detailed security reports, case studies, and white papers that explain risk assessment findings.

Name of Company: Wrap N Bag

Period of Employment: 30/11/2020 to 31/08/2023

Position Held: Administration / Operations Clerk

Duties: *Cashbook updates, *Daily Diesel Recon

*Monthly Diesel and Consumption Reports, *Tracker reports on fleet

*Fleet Costings, *General office Admin

*Customer Quotes, *Customer Complaints

*Monitor CCTV for short loads/Theft, *Customer Statements

*Goods Received, *Supplier Invoices

*Return in Debits, *Purchase orders (if needed)

*Invoicing (if needed), *Credit notes (if needed)

*Age analysis (if needed), *Cash up Schedules with Drivers (if needed)

Software used: Pastel Word. Excel.

Salary: After Deductions +-R13700

Benefits: UIF and provident fund

Reasons for leaving/wanting to leave: Self growth

Name of Referee: Lidia Amaro

Designation: Director

Contact Details:011-***-****

Name of Company: Globe Motors

Period of Employment: 14/02/2017 to 8/4/2020

Position Held: Bookkeeper/Administration / Operations Clerk

Duties: *Cashbook updates and Bank Reconciliation, *Debtors control

*Ordering of stock wet(fuel) and dry, *Monthly stock take and Reconciliation

*Daily fuel and shop sales balancing, *Monthly fuel Reconciliation

*Liaising with various contractors, BPSA Manager, FRA and MIBCO

*Training staff on various programs required by BP

*Customer Liaisons- Forecourt problems, *Updating Emergency Response Plan (HES)

*Full HR duties, *General office Admin

*Conflict Resolution, *Disciplinary hearings, *Going to DRC(CCMA) for labour disputes.

Software used: Word. Excel. Netpos. Pastel

Salary: Gross R17 312, Benefits: UIF and provident fund

Reasons for leaving: Owner Passed away (COVID)

Name of Company: Edleen Circle Service Station

Period of Employment: 01/06/2010 to 31/12/2016

Position Held: Manager

Duties: *Cashbook updates and Bank Reconciliation, *Debtors control and creditors payments

*Ordering of stock wet(fuel) and dry, *Monthly stock take and Reconciliation

*Daily fuel and shop sales balancing, *Monthly fuel Reconciliation

*Liaising with various contractors, Caltex Manager and Representatives, MIBCO

*Training staff on various programs required by Caltex, *Promotional planning

*Customer Liaisons- Forecourt problems, *Updating Emergency Response Plan (HES)

*Full HR duties, General office Admin, *Conflict Resolution, *Disciplinary Hearings

*Going to DRC(CCMA) for labour disputes, *Manage staff, *Capturing GRV’S

*Manage Accounts, *UIF and VAT Returns, *Weekly Wages and Monthly PAYE

Software used: Smartfuel system. Word. Excel.

Salary: R11500

Benefits: UIF and provident fund

Reasons for leaving: Retrenched

Name of Referee: Sharif Allana

Designation: owner

Contact Details:078*******

Name of Company: Edleen Circle Service Station

Period of Employment: 01/09/2008 to 01/06/2010

Position Held: Cashier/Admin

Duties: General Admin and Cashier Duties, Typing of documents, Balancing Shifts

Software used Smartfuel P.O.S

Salary: R4000

Benefits: UIF and Provident fund

Reasons for leaving/wanting to leave: CHANGE OF ownership

Name of Referee: Dawie De Wet

Designation: Owner

Contact Details:083*******

Name of Company: Ink pot Stationary

Period of Employment: February 2007 to December 2007

Position Held: Cashier

Duties: General Cashier Duties

Salary: R3000

Benefits: None

Reasons for leaving/wanting to leave: Relocation

Name of Referee: Beatrix Verwy

Designation: Owner

Contact Details: 011-***-****

Contact this candidate