Customer Service Asset Management

Raven Balderas

Grapevine, Texas 254-***-**** *****.******@*****.***

PROFESSIONAL SUMMARY

Dynamic professional with extensive experience in customer service and management, adept at thriving in fast-paced environments. Proven track record in problem-solving and multitasking while overseeing operations across multiple locations. Skilled in asset management and committed to working extended hours to meet client needs and enhance overall satisfaction. Recognized for strong leadership abilities and a proactive approach to optimizing team performance and operational efficiency. The skills I have developed over the past few years make me fit and ready to join any team.

EXPERIENCE

Bring ‘em Home 24/7 Bail Bonds / Bring ‘em In Bounty Dallas, TX Regional Manager September 2022 - Present

Experienced and results-oriented manager with a strong background in team supervision, operations, and customer service across multiple locations. Skilled in asset and office management, legal documentation, scheduling, and skip tracing, with a hands-on approach to process efficiency and reporting. Recognized for maintaining positive work environments and fostering strong client relationships. Seeking a long-term position to apply expertise and contribute to the success of a reputable organization.

● Supervised and managed a team of 21 employees across three office locations (Dallas, Fort Worth, McKinney), ensuring efficient operations and adherence to company policies.

● Oversaw and maintain cash flow across all offices, ensuring accuracy in financial tracking within the business account.

● Prepared and submitted detailed weekly and monthly financial reports for the owner and insurance company to support compliance and strategic decision-making.

● Directed data entry, scheduling (both in-office and remote), and managed warrant tracking, court dockets, and legal documentation for bond postings.

● Coordinated secure, timely delivery of checks, cash, and warrants to surrounding county offices.

● Managed investigation files, conducted skip tracing, and handled court-issued documents, including judgment NISI filings.

● Conducted in-depth background checks for bonding and recovery operations, ensuring thorough risk assessment.

● Collaborated with attorneys on reinstatement letters, bond forfeitures, and other legal procedures to maintain compliance.

● Executed bond sales, handled in-office tasks, and responded to sales calls during extended hours to meet client needs.

R&K Cafe II Hillsboro, TX

Waitress/Shift lead/ Manager March 2018 - July 2022 Working as a waitress develops key skills in customer service, multitasking, and teamwork. The role requires effective communication, time management, and the ability to handle customer needs calmly. This role also builds adaptability, balancing tasks in a fast-paced environment and ensuring accuracy in tasks like cash handling. These skills are valuable in any customer-focused position and team environment.

● Greeted and welcomed guests warmly, ensuring a positive first impression and attentive service throughout their dining experience.

● Maintained an upbeat and cooperative atmosphere among team members to support smooth and efficient service.

● Kept the designated section clean, organized, and ready for quick turnover, adhering to health and safety standards.

● Managed end-of-shift procedures, including closing and reconciling the cash register with accuracy, and distributing employee payouts as required.

● Assisted with scheduling and shift management, coordinating staff to ensure optimal coverage during peak hours.

EDUCATION

Hill College Hillsboro, TX

Cosmetology Certificate June 2020

Hillsboro High School Hillsboro, TX

High School Diploma May 2018

ADDITIONAL INFORMATION

Technical Skills: Asset Management, Office Management, Efile, Microsoft Word, Google Software, Scheduling, Customer Service, Onboarding, Management

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