Data Entry Customer Service

Trena Rose

Edmonton, AB T*E *V*

780-***-**** *********@*****.***

Skills and Certificates

• 10+ years customer service and business communications

• 5+ years reception, data entry and administration duties

• Switchboard and multi-line phone systems

• Scheduling appointments and time management

• Follow up practices with clients in person, by email and phone

• Handle confidential information

• Experience with billing and invoicing

• Work with point-of-sale equipment and handle cash

• Handling incoming office mail and arranging for courier pickups

• Medical Terminology

• Microsoft Word, Excel, PowerPoint and Outlook

• Zoom, knowledge social media Facebook and Instagram

• WHIMS

Work Experience

Server May 2017– Present

Stacked Pancake House

• Keyholder, responsible for opening and closing, including End of day Reconciliation

• Serving Clientele, Skip-the-Dishes Door Dash, Uber Eats

• Ensuring accuracy with each order

• Keeping all workstations clean and sanitized

• Delivers quality service to 6 tables or more with a turnover

• Establish and maintain rapport with patrons through dining experience

• Served breakfast in busy establishment from open till closed Purchasing Assistant December 2022– September 2023 Tips Personnel

• Maintained updated records of invoices and contracts

• Attached Purchase Orders to Sales Acknowledgements

• Received Purchase Order Numbers recorded on Sales Acknowledgements

• Attached invoices to Sales Orders

• Filed and saved all orders

• Contacted proper areas for Purchase order Numbers Pet Daycare Attendant September2022– December 2022 Sublime Cat’n Canine Ltd

• Cleaned and sanitized cat Condos

• Assisted in identifying specific physical conditions

• Dispensed medications

• Observed behaviour and entered data into daily logs

• Ensured Dietary needs

• Follow food and health safety regulations

Server April 2018 – March 2021

Joey’s Only Seafood/Rosie’s Bar & Grill

• Took payments from Customers

• Validated Vlt’s and balanced cash

• Filled Skip-the-Dishes, Uber eats, Door Dash orders with correct accuracy

• Serve drinks and clean tables of dirty dishes

Work Experience Prior 2018

Veterinary Receptionist - Redwater Veterinary Clinic Receptionist - Reliance Industrial Production

Front Desk Clerk - Regency Hotel

Receptionist - PCL

Education

Medical Office Assistant - CDI College

Veterinary Office Assistant - Academy of Learning

High School Diploma - Thorhild Academic High School References upon request

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