Customer Service Quality Assurance
Resume:
Skills
Content Evaluation
Lead Generation
Property Tours
Tenant Screening
Customer Service Excellence
Occupancy Optimization
Quality Assurance
Relationship Building
Employment history
Al Quality Moderator, Activus Connect
Professional summary
Detail-oriented and results-driven professional with experience in AI Quality Moderation, Leasing, and Home Insurance Claims Processing. Proven ability to
evaluate information, communicate effectively, and uphold ethical standards in diverse roles.
Dureyell Wright
2515 Banks View Circle, Apopka, United States, 32703
**************@*****.***
Generated tenant leads and fostered relationships, boosting occupancy rates
Conducted detailed property tours, addressing potential resident concerns
Expertly negotiated leases, ensuring compliance and fair housing
Processed tenant applications with precision, ensuring selection of qualified individuals
Processed insurance claims with meticulous precision Ensured policy compliance and adherence to state regulations Maintained systematic record-keeping for claim files Assessed and categorized AI-generated content for quality and safety
Identified and flagged biases and inaccuracies
Implemented strategies to enhance AI model accuracy Collaborated with technical teams for model improvement Stayed updated on AI advancements and ethical considerations Claims Processor, Assurant
S2Residential, Leasing Consultant
FEB 2023 - FEB 2025
JAN 2020 - JAN 2023
MAY 2017 - OCT 2019
,ORLANDO,FL
,FORT MYERS, FL
,FORT MYERS, FL
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