Operations manager
Resume:
PROFESSIONAL SUMMARY
Dynamic leader with expertise in team collaboration, safety compliance, and operational efficiency. Proven ability to streamline processes and improve performance within fast-paced environments. Strong communication and crisis management skills, adept at implementing solutions to support organizational goals and enhance customer satisfaction.
Nikhali
Bryant
Operations and Compliance Specialist
I am dedicated to optimizing operational efficiency and ensuring safety compliance, with a focus on creating a collaborative and results-driven environment. I strive to implement strategic solutions that not only improve performance but also foster team growth and satisfaction, ensuring all processes align with regulatory standards and drive measurable impact.
CONTACT
***********@*****.***
Michigan City, IN.
EDUCATION
Bachelor’s degree in computer science and Animation
Westwood College of School and Technology 2004 - 2007
CORE COMPETENCIES
Team Leadership & Development
Risk & Crisis Management
Regulatory Compliance & Auditing
Strategic Planning & Process Optimization
Advanced Problem-Solving Skills
Proficiency in MS Office Suite, Dispatch Systems, Data Analytics
EXPERIENCE
Business Manager United Parcel Service – Hammond, IN
2023 - 2024
Led a team of service providers to achieve safety compliance and maintain high-quality standards, enhancing customer satisfaction and reducing safety incidents by 20%.
Designed and executed work process improvements, resulting in a 15% boost in operational efficiency.
Built and maintained customer relationships, driving an increase in sales lead participation by 10%.
On Road Supervisor United Parcel Service – Hammond, IN
2011 - 2023
Improved daily operational efficiency and compliance by supervising a team of service providers, achieving a 25% reduction in route delays.
Enhanced team performance through regular coaching and performance evaluations, fostering a culture of continuous improvement.
Analyzed production data and adjusted dispatch plans to optimize package delivery, ensuring safety and environmental standards were met.
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