Supply Chain Digital Transformation

Craig T. Gill - MBA

*** ******** ***, *******, **, 27332 Cell: 561-***-**** ******@***-*******.*** http://www.linkedin.com/in/craig-gill

Global Innovative CIO/VP of IT executive, industry expert and senior advisor with a proven Hands-On ability for defining and executing Cloud/Digital Transformation of Application and Infrastructure footprints by delivering an innovation engine to drive the business. Experienced Developer, DBA, Architect, Security, Network and Operations professional, so I can anticipate and empathize with the technology organization while delivering results. I build organizations that allow innovation to achieve first to market and allow technology to pivot based upon customer demand. Consistently described as a leader that can build, manage, motivate, and inspire teams to achieve goals that they never thought possible. Innate ability to forecast, deliver and question assumptions while influencing without authority.

SKILLS:

• Strategic planning and execution with proven results to allow IT to solve business problems and opportunities

• Business transformation initiatives/ Leadership / Relationships and connections

• Supply Chain/Manufacturing

• Strong financial management and compliance focus

• IT Organization & Talent Development

• Regulatory/Compliance – GDPR, ITIL, COBIT, GXP, SOX, CGMP, HIPAA, ITAR, NIST, GMP

• Private/Public/Hybrid Cloud Strategies (AWS, Azure, IBM, Watson, Level3, CenturyLink, Rackspace, CDN)

• Digital transformation Design/Strategy/Operations managing global multi-site/co-location/cloud data centers

• Client Service first discipline

• Application Portfolio Rationalization

• Agile and SDLC Automation and process control with CI/CD pipeline

• Implement & Optimize Enterprise Resource Planning (ERP) system (SAP, HANA,PeopleSoft, JDE, Siebel)

• Global IT Support via 24x7x365 Global Operations Center

• Outsourcing IT Functions near-shore, offshore, Service Delivery and SaaS

• Information Security INFOSEC, ISO27001

EXPERIENCE:

Vice President of Technology 2023- Present

Apex Systems, Glen Allen, VA

-Responsible for 3 direct reports encompassing Technology, Security, Governance, Compliance, Operations and KPI reporting

-Developed and executed a comprehensive Cloud strategy for Apex, addressing compliance, business continuity planning (BCP), and transformation gaps. This initiative included implementing Disaster Recovery protocols, establishing a data center exit plan, creating a secure landing zone for cloud migration, implementing robust security policies, and automating manual processes.

-Extracted data to develop KPIs for security deployment models to raise compliance level from 70% to 100%

-Partnered with Peer and application teams to develop strategy for moving ERP to mainstream support, security and privacy levels. Implemented MFA/SSO across 450,000 users to improve security, used AI to reset profiles and generate reset questions

-Managed ITGC controls for 70% reduction in audit deficiencies, 87% reduction on object reviews, 80% reduction in resubmissions while delivering results under budget, in scope and under timeline

-Deployed automation to reduce UAR by 30% resulting in time reduction and better evidence collection. The automation allowed for auditor signoff of a controlled script change versus multiple people spending 20+ hours per month to record evidence

-Comprehensive review of Security partners and tools to determine gaps in Service Delivery and SOW commitment

-Review of existing DPAs/contracts resulting in new OS methodology to fulfill obligations

-Collaborate with Application and Business leaders/teams to develop IT /Security/compliance roadmaps

Global Vice President of Cloud/ Regional CTO 2021- 2023

Credit Suisse, Raleigh, NC

-Led 8 direct report with 35 in-direct reports serving 4000 IT staff in Technology Transformation/Optimization for $50B Global Commercial Banking and Investment Banking organization. Head of multi-site, multi-country, multi-functional engineering organization with responsibility over organizational design and overall transformational vision and strategy

-Oversight of $125M AWS/Azure Cloud transformational program to modernize DevOps and infrastructure as code. Collaborated with Corporate Home offices in London and Geneva to ensure strategic alignment of goals, standards and deliverables

-Developed Cloud Strategy and Strategic Roadmap including Artificial Intelligence (AI), DevSecOps, Automation, Architecture, Engineering, Operations and FinOps for Credit-Suisse banks Transformational activity to Change the bank from on-premise legacy to Cloud native focused on People, Process and Technology in an Agile Environment

-Developed and facilitated automated testing of modules, security controls and policies to enforce standards, compliance, scalability and availability resulting in higher quality and timely code delivery across cross functional teams while holding systematic reviews to identify and mitigate risks and delays.

-Responsible for evaluating and prioritizing Legacy Applications for migration to the public cloud utilizing cloud native technologies and automation with DevSecOps. Evaluated 825 applications of which only 20% were identified as business critical applications warranting a move

-Overhauled Banking Operating model End to End including: Security, Governance, Automation, Change Management, Operations, Engineering, Scrum/Jira process to prioritize and align backlog items with Corporate Strategy, Business Objectives and efficiencies

-Tailored new technology town hall sessions based on Technology trends to explore discovery and proposals for new capabilities to the enterprise while providing cost justification, business case ROI and schedule impact for re-engineering

-FinOps management yielded 82% cost reduction in Dev/QA with lifecycle management and 38% reduction in production

-Curated services such as ChatGPT AI, Azure Bot Service, Key Vault, Data Bricks, AKS, App Gateway, Log Analytics, Palo Alto Firewall, ephemeral VM, Blob container

-Adjusted departmental cost basis to match adjusted revenue targets. Exceeded 10% costs savings contract goal by 100% which led to consistent service levels and longer tenure

-Partnered with peers and leaders to fast track successful requirements definition and execution of 8 region, active/active redundant, scalable, secure Azure Bot Teams recording service for regulatory purposes

-Successfully executed 6000 user Teams recording project which had lingered under previous leadership for to complete redesign and finish in

-Cultivated cross department collaboration and standardization by implementing Terraform modules to advance standardization and automation resulting in 85% reduction in ticket creation for service curation

-Processes and pipeline put in place for TOGAF design framework, NIST security controls, engineering template, operational template for service curation which allowed developers to consume authorized and compliant services

-Collaborated with Peers and PMO to agree upon and implement new organizational structure with clear definitions of roles, responsibilities, and accountabilities.

-Defined KPIs, policies, rules and automated test plans to ensure effective practices were followed, enforced and in place

-Consolidate Technology Centers to be more code effective and efficient, standardized PaaS services, DevOps, Agile boards, pipelines, processes and controls yielding a much faster time to market with fewer errors or manual tickets.

Director of Global Data Centers/Cloud Automation 2019- 2021

Zoetis US LLC, Exton, PA

-Led $15B Pet healthcare technology strategy including Cloud, Automation and IoT. Full P&L/Vendor responsibility

-Developed and implemented hybrid cloud strategy, deploying to cloud where desired and financially prudent. Cloud strategy coupled with colo and data center facilities to reduce costs. Reduced delivery time to customer by 900% via automation to support 24x7 global manufacturing environment with Automation

-Initiated Application Rationalization and discovery program to reduce enterprise support footprint and costs while increasing core application support and expertise

-Reworked large MSP contract which reduced costs by 36% and held the SDM and MSP accountable and inspired them to consistently exceed goal

-Consolidated development teams to standardized platform with one language, pipeline, source control and governance model

-Implemented full split CI/CD Azure pipeline with automation architecture for security, governance and change control to get new development to follow automated governance model to allow developers to innovate

-Qualified processes put in place for GMP/SOX compliance, 80% reduction in time for processing

-Deployed Infrastructure as code automation to cloud and on-premise with ServiceNow webhooks to GitHub Enterprise/Actions to give a more consistent customer experience and delivery SLA tracked in ServiceNow with TerraForm IAC

-Costing and placement of resources based upon Cloud Health analysis and service catalog designation. Long-term resources moved to data center and cloud assets landscapes monitored for right sizing and consumption

-Managed internal resources cross-training and expectations to reduce employee stress with cloud strategy delivery

-Recommended long-term approach to strategic suppliers and technologies with the aim of optimizing operations and delivering savings

-Executed Unified Patch Management Program to collect security data from multiple sources ingested into CMDB for application awareness. Developed program to give overall reporting of application patching to the business and asset discovery to the IT department. Remedied 40% discovery and 20% application assignment to 95% across both in 2 months

Vice President of Architecture and Cloud 2012 - 2019

Coty US LLC, Sanford, NC

-$12.5B Cosmetics Consumer Product Goods manufacturer that manufacturers products such as Calvin Klein, Rimmel, CoverGirl, OPI, Philosophy, Marc Jacobs and Hugo Boss. Managed 6 direct reports, 30 onshore and 110 offshore indirect reports, with $115M operating budget

-Responsible for Data Center and Cloud direction while working with business to identify growth market goals and enablers

-Created a Cloud Center of Excellence for User Experience and 360 Degree Customer Touch-point analysis

-Service Delivery Operational Excellence while spearheading Enterprise Application portfolio, Datacenter Hosting Services, Network Management, PMO, digital/mobile technologies, BI, Machine Learning and Cloud services

-Created an IT work environment that fostered creative solutions and employee engagement via mentorship and coaching, less than 4% turnover while under my leadership

-Proactively managed budget to deliver $1.5M surplus to budget in fiscal year against a projected $700K deficit

-Business evangelist, coach and mentor to World Class IT-Team focused on delivering exceptional & differentiated customer experiences with a lens towards productivity, business value and efficiency

-Architected, deployed and put into production $20M of hardware before first payment was due

-Continually improves IT operations by measuring performance compared to industry and internally developed standards and Impacting strategies for incremental improvement

-Reduced the development lifecycle 30% by streamlining processes through the implementation of ITIL and Agile, motivating and training employees, upgrading tools and technologies, improving project management, and instilling accountability

-Converted organization from Lotus Notes to office to O365

-Adaptable problem solver, routinely dropped into problem areas, excel in resolution of business/technology/project issues

-Direct and manage information technology strategic plans, policies, programs, platforms and schedules for business and finance data processing, computer services, network communications, e-Commerce and management information services to accomplish corporate goals and objectives

-Creating and aligning KPIs, goals, and metrics across the portfolio to driver greater adoption, improve the overall customer experience, and drive high customer retention

-Key member of P&G Merger/Integration team, complete $10B global integration in 18 months

-Identified 1500 applications, rationalized to 100 with proper service catalog, 135 sites cutover, developed TCO for migrated application

-Software Development Life Cycle (SDLC) Phases such as Requirement analysis, Design, Development, Testing and Deployment with working knowledge in software development methodologies like Rational Unified Process (RUP), Agile, Waterfall across the span of various projects

-Integrated IoT sensors with Warehouse Management System in SAP Manufacturing

-Utilized Artificial Intelligence (AI) and Machine Learning (ML) for product tracking and user/social media habit analysis and Continuous Improvement

-Developed new service catalog offerings for Company along with associated KPI, SLA and OLA

-GDPR compliance for all File servers and systems, NIST compliance framework for cloud systems

-Docker and Kubernetes containers deployed for internal systems use for SDLC on hyperconverged hardware

-Automated DRaaS, PaaS, IaaS with Redwood, Ansible, Chef, Puppet and vRA/vRO. Utilized direct connect for SaaS connectivity to Enterprise ERP

-Designed, developed and implemented 100% successful Disaster Recovery tests well within 30-minute RPO and 4-hour RTO

-Integral in taking company public in July 2014, while completing several M&A (between $1B and $10B)

-Awarded Duke Energy Power Partner Award for implementing achievements in energy efficiency, innovation and sustainability in Data center refresh. Awarded to only 14 out of 5000 large business customers

Chief Technology Officer 2005 - 2011

Dominion Enterprises, Boca Raton, FL

-Privately held a web/cloud/SaaS company. We built and hosted public websites, but also built realtor portals for CRM, IDX, contract/lead management as well as utilized a global Level3 Content Delivery Network (CDN) for cached delivery of over 100 million photos. Managed office of 150 people.

-Instrumental in company turn-around from a 2007 $330K loss, to a $2.2M gain in 2008

-Overall accountability for eNeighborhoods IT department, which included Infrastructure, Data Center Systems, Operations, Call Center, Inventory/Audit, Process controls, Budgeting, Security, Telecommunication, Helpdesk, PC support and disaster recovery

-Implemented hosted VOIP solution resulting in 78% monthly operating expense savings, with 6-month ROI on capital expenditure. No interruption to Call center of office during deployment or transition.

-Negotiated large capital expenditures to 80%+ under list, reduced overall IT expenses by 70% in 1 year

-Successfully completed PCI audit on first submission (only division of 26 to complete/pass)

-Developed websites and data for Remax, Remax International, Better Homes and Gardens Real Estate, Century21, Coldwell Banker, Coldwell Banker Commercial, ERA, and Sotheby’s International Realty

-Completed VMware consolidation project which involved a tech refresh of 300 physical servers onto 28 physical hosts running VMware vSphere. Significant cost savings achieved with power cooling and hardware maintenance contracts.

-Deployed multiple Cloud based Content Delivery Networks (CDN) for international data center content distribution. Utilized off-shore Data centers for unique data storage. Developed/Instituted Companywide disaster recovery plans. Plans were put into action 4 times in last 2 years. During the disasters (hurricanes, commercial power outages) the data center had 100% uptime.

-Developed IT Capital Budget, re-negotiated all IT contracts for an average of 29% cost reduction

Vice President of Technical Operations 2003 - 2005

Adelphia Communications Corp, West Palm Beach, FL

-$18B telecommunications company that was purchased by Time Warner and Charter

-Directed operations and development team of 55 managers, project managers, administrators, and analysts in the following functional areas: PC support/IT Helpdesk, Server Support (Unix/ Windows), and Field Support for corporate offices in Denver, CO and Coudersport, PA as well as regional/field offices and customer care call centers in over 435 locations with 16, 000 employees in the US and Puerto Rico. Previously managed Financial and HR systems, Voice, Network, Web, and Database (relational/BI) teams

-Over saw network operations of 3 datacenters, 25 sales offices and 65 headend locations

-Developed/Maintained $12M capital budget for South East Region with yearly revenue of $110M; Reduced Expense line budget by 25% via vendor negotiations. Operations oversight for 250+ employees

-Negotiated several high value contracts to include original scope at a greatly reduced price. Telecom contracts were reduced by 90% in recurring costs; Enterprise provisioning/delegation software was negotiated at an 80% discount of original amount; Enterprise standard for Web/Audio conferencing was negotiated to save up to 89% of its recurring costs at a savings of $1.8M/yr

Vice President of Software Development 1999-2001

Incensoft LLC, Gaithersburg, MD

-Lead Developer/Architect for Executive Compensation Policy Administration system

-Startup successfully sold to Oracle in under 2 years

EDUCATION: MBA Information Technology Management, Western Governor’s University

BS Ceramic Engineering, Pennsylvania State University

CERTIFICATIONS:

• AWS Certified Solutions Architect - Associate (SAA)

• Certified Information System Security Professional (CISSP)

• ITIL Foundation Certification

• VMware Certified Professional (VCP)

• Microsoft Certified Systems Engineer (MCSE), Microsoft Security Certification

• Microsoft Certified Database Administrator (MCDBA)

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