Program Director
Resume:
CONTACT
*************@*****.***
Los Angeles, CA 90045
EDUCATION
KEENE STATE COLLEGE
Film Studies Major
CITY COLLEGE OF SAN
FRANCISCO
Certificate in Cinema +
Broadcasting
EXPERTISE
Event Operations
Multitasking + Prioritization
Detail Driven Service
Clear Communication
Team Leadership
Video Content Creation
Editorial Storytelling
Toast
Aloha
Point of Sale
Slack
AirTable
MailChimp
Canva
Final Cut Pro
Cap Cut
Google Suite
Microsoft Suite
SKILLSET
KELLY O’BRIEN
PROGRAM DIRECTOR ASST. PRIVATE DINING COORDINATOR PROFILE
Twenty-year record of hospitality excellence; driving repeat business through stellar service standards, attention to detail, strong leadership and a positive demeanor. Adept at interpersonal communication, multitasking, seamless teamwork, and attaining high guest satisfaction.
PROFESSIONAL EXPERIENCE
BeachLife Festival Redondo Beach, CA 2024 - PRESENT Assistant Marketing Coordinator Brand Ambassador Conceptualize, capture, and edit engaging social media content to increase brand awareness.
Cultivate in-person customer engagement at live events and drive sales for BeachLife Festival, the BeachLife General Store, and the California Surf Club.
Love Live Local (501c3) Hyannis, MA 2022-2024
Program Director Event Committee Chair
Organized and executed large scale festivals, attracting 20K attendees, featuring 200 brands, and expanding event attendance by 40% annually. Recruited, trained and lead team of 50+ volunteers at several events Managed artist cooperative retail space, curated and ordered inventory from over 100 small local businesses.
The West End Hyannis, MA 2021-2023
Assistant Private Dining Coordinator FOH Trainer Planned, organized and lead private events including corporate dinners, wedding receptions and rehearsal dinners.
Possessed in-depth knowledge of menu items including allergens, specials, wine, and spirits.
Established a joyous atmosphere while creating memorable dining experiences and leading by example at a high-end establishment known for elegant cuisine. AAA Clearwater Fl + Hyannis, MA 2018-2020
Membership Representative
Enhanced customer loyalty and streamlined client communication by using strong interpersonal and time management skills.
Elevated branch membership sales and travel service bookings by authoring sales scripts.
The Slanted Door San Francisco, CA 2010- 2018
Server Server Trainer
Crafted unique dining experiences at a James Beard Award-winning establishment aimed at ensuring personalized attention and memorable service for discerning clientele.
Improved overall service quality and operational speed by mentoring and training team members.
Attained comprehensive knowledge of German and Austrian wines from renowned makers in bi-weekly staff classes and off-site tastings.
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