Data Entry Customer Service

Crystal Brown

****************@*****.*** 346-***-**** Houston, TX

SUMMARY

Seasoned professional with 14 years of experience, including four as a GEICO Claims Representative, adept at processing insurance claims, data entry, and claim settlement. Skilled in customer service, team leadership, and training, with a strong background in security and warranty claim management. Seeking to leverage expertise in claims resolution and customer support as a Claims CSR.

WORK EXPERIENCE

Elementia/Allura

Lead Warranty Claim Specialist Mar 2023 - Oct 2024

• Assessed warranty claims, coordinated repair or replacement services, and collaborated with Quality Managers to implement corrective actions, enhancing product reliability and customer satisfaction.

• Analyzed warranty data, identified improvement opportunities, and reported findings to support strategic decision-making and process optimization.

• Delivered training to team members on quality assurance and problem-solving, elevating team expertise and contributing to the efficiency of the warranty process.

• Managed cross-functional team communications to resolve warranty issues, ensuring adherence to policies and fostering a customer-centric approach to service delivery. Allied Universal Security Services

Supervisor Jul 2019 - Mar 2023

• Managed access control and provided customer service, ensuring the security integrity of the premises.

• Supervised and trained a team of security officers, maintaining daily operations and ensuring completion of required documentation.

• Compiled and submitted comprehensive daily, weekly, and quarterly performance reports for both individual officers and overall site effectiveness.

• Handled payroll processing, time adjustments, and vacation scheduling through WinTeam, while proficiently multitasking across various software applications including SharePoint, Outlook, and Zendesk. TDCJ

Correctional Officer III May 2015 - Jul 2019

• Conducted thorough searches for contraband to maintain institutional security and order.

• Managed and supervised offender activities in various settings, ensuring adherence to protocols and safety regulations.

• Maintained custody and security measures by observing offender behavior, performing searches, and restraining individuals when necessary.

GEICO

Claims Representative Sep 2010 - Apr 2015

• Processed and administered insurance claims, ensuring accurate data entry and efficient claim settlement for cases without medical treatment.

• Conducted thorough investigations of complex claims to ascertain accident facts and policy coverage, resolving disputes with settlements involving amounts up to $2,500.

• Facilitated training sessions for incoming Claims Adjuster trainees, contributing to the development of their skills in claims handling and customer interaction.

EDUCATION

Colorado Technical University

Human Service, Criminal Justice

2023

Klein Forest High School

High School Diploma

Houston, TX

May 2000

SKILLS

Ambitious • Patient • Organized • Self-Motivated • Multi-Task Performer • Hard Worker • Fast Learner • Office Administration • Clerical Support • Critical Thinking • Good Judgment • Time Management • Diagnose and Solve Problems • Superior Oral and Written Communication Skills • Interpersonal Skills • Goal Oriented • Team Player • Adapt to a Changing Environment • Analytical Skills • Attention to Detail • Microsoft Word • Excel • PowerPoint • Access • Outlook • Multi-Line Phones

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