Support Specialist United States
Resume:
JOCELYN PROUTY
Peer Support Specialist
706-***-**** *******.******@*****.*** https://linkedin.com/in/joprouty Greater Augusta Area
EXPERIENCE
North Augusta, South Carolina, United States
Certified Peer Support Specialist
The Courage Center
Drug and Alcohol Resource Center
Meet with Peers to determine paths toward recovery goals on a weekly basis Conduct community outreach such as naloxone, xylaxine, and fentanyl test strip distribution, as well as hot food, hygiene and mobile shower facilities when possible 11/2023 - 07/2024
Aiken, South Carolina, United States
Certified Peer Support Specialist
Aiken Center
Drug and Alcohol Resource Center, absorbed by The Courage Center Meet with Peers to determine paths toward recovery goals on a weekly basis per peer Conduct community outreach such as naloxone, xylaxine, and fentanyl test strip distribution, as well as hot food, hygiene and mobile shower facilities when possible 01/2023 - 06/2023
Augusta, Georgia, United States
CPQ Training Coordinator
Club Car
Golf Car Manufacturing
CPQ Salesforce trainer
Average caseload 75 per month
Wrote 100+ page training manual
10/2019 - 12/2022
Augusta, Georgia, United States
Operations Manager
Guitar Center
Music Retailer
Managed inventory of 3.5 million dollar store (annual sales) Ensured safety and security of both staff and merchandise, including daily security checks and weekly inventory audits
Ensured freight deliveries are received accurately, managing oversight of merchandise organization as it is received
08/2019 - 10/2019
Augusta, Georgia, United States
Implementation Specialist
ADP
Payroll Implementation
Implemented new payroll software for onboarded customers 04/2018 - 08/2018
Augusta, Georgia, United States
Sr. Analyst
Textron Specialized Vehicles
Golf Car Manufacturing
Processed credits and debits for distributors with billing errors Highlighted changes to forecast for the master forecaster Reported to all levels of leadership on status of orders and forecast 11/2016 - 04/2018
Augusta, Georgia, United States
Operations Manager
Textron Specialized Vehicles
Golf Car Manufacturing
Managed golf car inventory located in multiple yards including branches in Augusta, GA and New Castle, PA and oversee staff at all locations
Meet and interact with customers to determine & accommodate needs for temporary fleet placements and loaner cars
Completed "Textron Leadership Essentials," a week-long leadership training course www.enhancv.com Powered by
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EXPERIENCE
08/2013 - 11/2016
Augusta, Georgia, United States
Sales Analyst
Textron Specialized Vehicles
Golf Car Manufacturing
Managed forecasts for a team of 12 independent distributors Adept management of forecasts and analytic support provided to executive levels Proficiency in CRM platforms SAP and Salesforce and Microsoft suite products including advanced Excel
Ensured precise reporting that aligned with advanced methodologies such as Six Sigma Provided analytic support to our director and Vice President on topics like market share, pricing, and forecasting
Leveraged CRM platforms to create reports, heavy Excel use including Macros/Visual Basic Completed Six Sigma Green Belt certification
01/2009 - 08/2013
Augusta, GA, United States
Sales Support Analyst
Electrolux Major Appliance
02/2008 - 02/2009
Augusta, GA, United States
Service Manager
Giuseppe's Italian Specialties
01/2004 - 12/2007
Augusta, GA, United States
Assistant Manager
Wild Wing Café
EDUCATION
08/2024 - 08/2025 Master, Social and Sustainable Entrepreneurship Florida State University
01/2011 - 12/2015 Bachelor’s Degree, Communication University of North Dakota
01/2001 - 12/2003 General
The University of Georgia
SUMMARY
Serving customers in hospitality settings for over 10 years made me aware of the importance of the customer experience. My professional roles have given me additional perspective on how to balance exceptional service with the cost of providing it. LANGUAGES
English Spanish
CERTIFICATION
Continuous Improvement and Green Belt Certificate
Textron
TRAINING / COURSES
Introduction to Leadership in
Entrepreneurship
Sustainable Value Chains in a Net Zero
Carbon World
Leveraging Technology in
Sustainability
Accounting and Finance for
Entrepreneurs
Communication and the Human
Community
Systems Thinking
Digital Communication Fundamentals Digital Imaging Industrial and Organizational Psychology
Intercultural and International
Communication
Information, Technology, and Social
Change
AWARDS
Summa Cum Laude Honors Outstanding Graduate
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