Data Entry Customer Service

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

Jennifer Dampeer

Jackson, MS 39204

769-***-**** ************@*****.***

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Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.

• Medical terminology • Customer Service • Data Entry

• Medical Billing & Coding • Microsoft Software

MARCH 2022-CURRENT

Research Data Technician

Mississippi Department of Health/Vital Records and Statistics Ridgeland, Mississippi

• Updated records with details of customer interactions and transactions.

• Kept records of customer interactions or transactions, recording details of inquiries and actions taken.

• Built trusting relationship with customers to better understand needs.

• Navigated multiple computer systems and utilized search tools to find information. AUGUST 2015-OCTOBER 2018

Call Center Operator

Signia Marketing Lincoln, Nebraska

• Displayed positive, professional and empathetic tone to deliver consistently superior service.

• Delivered accurate organizational information about products, services and procedures.

• Complied with data security and confidentiality policies to safeguard customer information. FEBRUARY 2013-JULY 2015

Specimen Processor

Pathology Medical Services & Nebraska LabLinc Lincoln, NE

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• Prepared specimens for in-house testing and for transport to off-site to reference laboratories.

• Unloaded, unpacked and routed incoming specimens by type to different staging areas for further processing.

• Labeled and numbered specimens for accurate recordkeeping and blind testing.

• Cleaned and sterilized lab area, tools and equipment. EDUCATION

Associate in Applied Science (A.A.S.) - Medical Data Technology July 2021 Hinds Community College, Jackson, MS

Certification - Medical Data Technology July 2021

Hinds Community College Board, Jackson, MS

Certification - Medical Data Technology July 2021

Hinds State College Board, Jackson, Mississippi

Certification - NCRC November 2018

Mississippi College Board, Jackson, Mississippi

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