Supply Chain User Experience

Michele Debreczeni Toffelmire

DESIGN EXECUTIVE 1-346-***-****

Passion for making the complex simple and creating delightful experiences people love to use. Creative and goal-focused humanity centered design executive with extensive hands-on experience in customer and user experience design, organizational transformation, team building and mentoring, strategic planning, and operational workflow improvements. Proven track record of over 25 years delivering world-class user and customer experiences (UX/CX) across diverse industry sectors, including automotive, education, finance, healthcare, and more. Recognized for visionary approaches to using and managing large data and multi-million dollar projects. Leading organizations using AI and data to transform business and increase value. PROFESSIONAL EXPERIENCE

EZ by Design, Houston, TX

CX, UX and Design Consulting for JourneyTrack, Stealth Startup and Crowley 2021 – Present

● Customer journey management platform advisor and sale executive for startup

● FinTech Accounting PaaS specializing in BioTech pharmaceutical drug trials

● Director of Design for three SaaS applications for transportation logistics and accounting

● Drive transparency and efficiency in supply chain logistics Halliburton Landmark, Houston, TX

Global Digital Services Practice Lead

Head of UX for Upstream Geoscience Exploration, Planning, Design and Operations 2014 – 2020

● Managed global teams creating solutions for oil and gas visualization software, integrating platforms and cloud solutions with ML and AI utilizing large volumes data sets

● Consolidated 24 applications on one platform, improving efficiency by over 30%

● Established end-to-end workflows enhancing safety and monitoring in rig operations Sysco, Houston, TX

UX Manager & Solution Architect, Mobile Technologies 2012 – 2014

● Developed a comprehensive IT transformation strategy creating mobile ordering

● Optimized workflows, resulting in a 40% increase in operational efficiency Michele Debreczeni Toffelmire

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Alert Logic Inc., Houston, TX

UX Senior Manager

2011 – 2012

● Led UX for Cloud Security SaaS solutions, increasing customer retention by 27%

● Improved onboarding process and customer experience doubling customer satisfaction UT Health Science Center, Houston, TX

Director of Usability UX Manager

2009 – 2011

● Solution Manager for the first TeleHealth application including video and wifi in 2008

● Leading the design of My Medical Home, a pioneering telehealth solution

● Imagined, created business unit, staffed and managed a usability team focused on evaluating the usability of electronic health records (EHR) systems IBM Global Services, Santa Monica, CA

Senior Managing Consultant

1998 – 2008

● Designed and delivered over 30 IT applications and SaaS products for Fortune 500 companies including Activision, Bank of America, and the US Army

● Consulted on global teams and worked internationally with customers

● Delivered award winning user experiences including the Al Gore Hammer Award EDUCATION

Art Center College of Design, Pasadena, CA

MFA, Computer Graphics & BFA, Illustration and Graphic Design Texas A&M University, College Station, TX

Environmental Design

University of Houston, Bauer College of Business, Houston, TX Entrepreneurship Program

UT Health Science, Houston, TX

Health Informatics Certificate Program

ADVISORY BOARDS

● UH Bauer Business Executive Customer Experience Advisor

● Texas Medical Center Innovation Lab (TMCx)

● International Academy for Fencing Education (IAFE) Won the Al Gore Hammer Award for US Census Quick Facts

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