Customer Service Representative
Resume:
Tiyana Cruz
Bridgeport, CT *****
************@*****.***
Motivated medical billing and coding specialist with 2 years experience in healthcare operations. Experience in ICD-9 and ICD-10, CPT coding. Highly skilled in analyzing and/or validating patient information and biking data. Demonstrates leadership skills that enable the processing of high volumes of patient information to achieve revenue generation goals with accuracy. Authorized to work in the US for any employer
Work Experience
Sales Associate
Lord & Taylor-West Hartford, CT
November 2018 to Present
Sales Associate for Dress Department
COVID-19 Screener
Aveanna Healthcare-Waterbury, CT
September 2021 to November 2021
I gave patients papers to fill out before getting tested for COVID-19. I also made sure they formed a line to get ready for testing.
Customer Service Representative
Faneuil-Bristol, CT
April 2021 to August 2021
I was a customer service representative for a insurance company named MassHealth through Faneuil. I had to take call sand figure out if I had to sign people up for health insurance or check if people health insurance was still active to get the health care that they needed for themselves or a loved one. Cashier
Restaurant Depot-Hartford, CT
March 2017 to April 2018
I was a cashier for the store and made sure customers had the correct amount and the correct groceries, tools or clothing for there restaurants that they own. Cashier/Sales Associate
PCX
March 2015 to December 2015
Front end cashier
Cashier
Dunkin' Donuts-Hartford, CT
February 2014 to November 2014
At Dunkin Donuts I was a front end cashier. I also, did the drive thru coffees and did there cashier. Working at Dunkin Donuts I was all over the place and pretty much doing everything. Customer Service Representative
DRISCOLL FOODS-Waterbury, CT
I work from home picking up Driscolls’s calls back in 2022 Education
High school diploma in Criminal Justice
Capital Community College - Hartford, CT
July 2014 to June 2015
High school diploma
Hall High School - West Hartford, CT
August 2010 to June 2014
High school diploma or GED
Skills
• Crew Member
• Customer Service
• Bilingual
• Cash Handling
• Sales
• Medical Billing
• CPT Coding
• ICD-10
• ICD-9
• Medical Coding
• Medical Records
• Medical Receptionist
• Food service
• Insurance Verification
• Spanish
• Medical Scheduling
• Windows
• Live chat
• EHR systems
• EHR systems
• Merchandising
• Databases
• iOS
• Mac OS
• Customer service
• Sales
• Live chat
• Cash register
• Retail sales
• Typing
• Load & unload
• Communication skills
• Computer skills
• Word processing
• Research
• Wireless sales
• Pricing
• CRM software
• Outbound sales
• Organizational skills
• Bilingual
• Public speaking
• Guest services
Languages
• English - Expert
• Spanish - Expert
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