Customer Service Rep

Gabriel Walker

469-***-**** ● Arlington tx ● ***************@*****.***

EXPERIENCE

Customer Service Rep April 2020 - Present

Humana Irving, TX

Key Responsibilities:

●Acted as a billing liaison, resolving customer queries on claims, payments, and billing discrepancies with a focus on client satisfaction.

●Collaborated with internal teams and healthcare providers to address health plan eligibility and benefits utilization inquiries.

●Investigated delayed claims and payment issues, troubleshooting system errors with technical teams to ensure accurate processing.

Collision Estimator August 2015 - March 2020

Neighborhood Auto Services Plano, TX

Key Responsibilities:

●Directed vehicle repairs from initial estimate through final quality inspection, coordinating with technicians and ensuring all repairs met safety and quality standards

●Educated customers on repair techniques, insurance processes, and their rights, fostering trust and reducing stress by keeping them informed of progress and costs.

●Created estimates using CCC, Mitchell & Audatex, handled supplements, and maintained proactive communication with insurance adjusters to expedite claim approvals.

EDUCATION

Cedar hill high school High School Diploma Graduated June 2009

●GPA: 3.8/4.0

●President, Tech Teach Society; Volunteer, Humane Society

SKILLS

●Billing & Claims Support: Account Troubleshooting Payment Reconciliation Eligibility Verification

●Technical Proficiency: CCC Mitchell Audatex OS X Windows iOS Android WAN/LAN/VPN/TCP/IP

●Customer Success: Collaboration Communication Productivity Tracking Problem Resolution

●Process Improvement: Root Cause Analysis Workflow Optimization Team Coordination

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