Help Desk Desktop Support

Alain Prather

*******@*****.*** SOUTHFIELD, MI, US +1-313-***-****

PROFESSIONAL SUMMARY

Customer focused to produce results in a cost efficient timely manner. WORK HISTORY

Information Technology (IT) Help Desk Specialist at Self Employeed March 2000 - Present (25 Years)

Completed occasional routine office work as well as desktop support assignments Installed and configured home and small office networks I served a variety of client s needs including customer care, technical support, help desk, billing care Instructed customers on how to use various Windows-based applications on computers EDUCATION

Wayne State University - Bachelors Degree

Graduated 1988-01-01

Computer Science

SKILLS

technical support, 35 years

information technology, 35 years

operating systems, 35 years

computer hardware, 35 years

network administration, 5 years

installations (computer systems), 35 years

troubleshooting (problem solving), 35 years

help desk, 35 years

desktop support, 35 years

telecommunications, 10 years

information systems, 10 years

LANGUAGES

English, Advanced

SOCIAL NETWORKS

Twitter, https://instagram

ABOUT ME

I have a drivers license

I have management experience: 1 years

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