Supply Chain Operations Manager
Resume:
Chivago Jacobs
Port Elizabeth
081******* ********@*****.***
Personal Details
Marital Status : Single
Driving Licence : Code 8
Work Experiences
Operations Manager / Area Manager / Dispatch & Fleet Manager / Reservations Manager / Duty Manager / Sales Marketing Consultant.
Knowledge & Skills Gained
Food and Safety Beverage, Material Handling, High Level Training, Risk Management, Health and Safety Management, Warehouse Safety Management, Business Communication, Digital Marketing, Microsoft Outlook, Word - Excel & Power Point Presentations, Teams, Syspro, Lean, Pastel,Sage, Amber Vehicle Tracking Systems, Quarter and Annual Budgeting, Leadership Development Skills, BRC, HACCP Education & Knowledge
Course / Degree School / University Grade /
Score
Year
Supply Chain Management Diploma (FEDE Accredited) Athena Global University
Level 7 2024
Business Communication Diploma (FEDE Accredited) Athena Global University
Level 5 2024
HACCP Food Safety Systems Alison College 96% 2024
Operations Management Diploma (CPD Accredited) Alison College 82 % 2020 ISO 45001:2018 -Occupational Health and Safety Management Systems (CPD Accredited)
Alison College 88% 2019
Industrial Engineering Principles Certificate CURSA Level 7 2024 Logistics and Supply Chain Management (Accredited) Certification
Varsity College 98% 2017
Human Recourse & Labour Relations Management Certification
(Accredited)
CollegeD 95% 2024
Supply Chain Management Diploma (CPD Accredited) Alison College 88% 2023 Risk Management Certification (CPD Accredited) Athena Global University
98% 2019
Fundamentals of Digital Marketing Google Level 7 2024 Employment History
House of Cleaning
Contract Employment - 2024
Operations Manager
Food and Safety Management
Develops effective communication and strong customer, client and supplier relationships to aid business retention.
Liaises with clients on service developments
Positively manages poor performers
Implements company HR policies, procedures and initiatives that develop multi skilled flexible work force.
Recruits staff in line with policy & procedures
Monitors and manages labour turnover
Liaises with Trade union shop stewards
Employee satisfaction rating
KPI’s and Performance development reviews in place for all staff Implements brands and monitors adherence to brand standards, where appropriate. Provides operational leadership to ensure contract delivery in line with company / client needs
Monitors operational service delivery and standards ensuring compliance. Gulf Manpower
2023 - 2024
Area Manager
Manage daily operations of branch office to meet business objectives. Human Recourse queries including Hearings and CCMA cases. Develop strong working relationship with current and potential clients for new business opportunities.
interviewing, recruiting and training of staffs.
Regular staff meetings to discuss business updates, issues and opportunities. Evaluate employee performance and develop individual development plans. Thrifty / Sani Car Rental
2018 - 2023
Dispatch Manager
Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
Ensures that vehicles get dispatched in time
Ensures that client issues are dealt with in an efficient manner, informing the Operations Manager of any problems that may arise.
Responsible for frontline dispatch, customer retention, hiring, training and team building. Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
Staff Hearings and investigations.
Contract renewals.
Hopewell Reservation Estate
2017 - 2018
Reservations Manager
Food and Beverage Safety management
Liaising with central reservations to communicate new rate plans and promotions. Liaising with travel agents, the revenue manager and the rooms division manager Assisting the sales team in setting their rates.
Maintaining the in-house reservations systems.
Forecasting revenue streams
In smaller hotels you may be directly involved with room sales Managing your team effectively
Lodge on Main
2014 - 2017
Duty Manager
Food and Beverage Safety Management. Monitored Departmental costs to ensure performance against budget. Recorded the details of events in Duty Manager Log Book and to take necessary actions Monitoring Front Office Staff to ensure guests receive warm attention and personal recognition. Informed other operating departments, notably Housekeeping of all Front Office matters that concerns them. Coached new employees and bring them to their maximum potential. Increased revenue by offering special deals to the guest. Dealed with all guest complaints and re insuring 100 % Guest Satisfaction. Answered phones as needed and ensuring 100% customer satisfaction. Objective
I seek challenging opportunities where I can fully use my skills for the success of the organization. Reference
Mr Gavin - Gulf Manpower
CEO
*****@************.**.**
Roelien Strauss - House of Cleaning
Human Recourse Manager
*******@***************.**.**
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