Servicenow Developer Business Operations

MANIMARAN B

SERVICENOW DEVELOPER

A highly skilled and experienced professional with a commitment to delivering high-quality solutions that improve business operations and enhance the end-user experience. With over 3 years of experience as a ServiceNow developer, keen attention to detail, ability to analyze complex problems, identify the root cause, and develop effective solutions that meet business needs. Committed to staying up-to-date with new features and trends, dedicated to delivering high-quality work, meeting project deadlines, and going the extra mile to ensure the success of the project. CORE COMPETENCIES

• ServiceNow ITSM

• ServiceNow HRSD

• Client-Side Scripting

• ServiceNow Scripting

• ServiceNow Integration

• Server-Side Scripting

• Virtual Agent

• Agile Methodologies

• Problem Solving

PROFESSIONAL EXPERIENCE

TATA CONSULTANCY SERVICES, CHENNAI, Mar 2022 TO PRESENT International Airlines Group – IAG - UK

• IAG cover almost 9 airline brands in which it is using ServiceNow as a tool to develop the user requirements.

• Analyse the business needs and proceed with development and document all development activities in an update set and transfer them to a testing environment.

• Experience in developing and maintaining various IT services using ServiceNow tools, including Service Incident, Change, Problem, Request and Service Catalogs, as well as reporting.

• Created the Notifications, flow designer and workflow.

• Created ACLs and worked on various customizations involving fields, roles, users, groups, and custom tables.

• Worked on Catalog Item creation, Record producers, order guide.

• Experience in creating Client Script, Business Rule, UI Policies, UI action, Script Include, Notification, ACLs, Fix script and Dashboards.

• Worked on inbound auto transform and custom logics which inbound action offers.

• Worked on custom module and logic creation for customers as scoped applications.

• Effective cross-functional collaboration to successfully define, manage, and improve broad areas of IT Service Management (ITSM) and strategically enhancing organizational operational efficiency.

• Analyzed and validated the new features and deployed appropriate fixes accordingly during ServiceNow upgrades on the platform.

• Worked on Transform Maps, Import Sets and Data Loading. EASYJET AIRLINES – UK

• Cooperative engagement with customers and product owners integrated with team collaboration to perform enhancements around ITSM including incident, change, request.

• Enhanced and developed workflows, catalog items, dashboards and form elements.

• Created Dashboards, Reports and Notifications.

• Service Portal experience, including development of widgets, pages, and page maps.

• Efficient incident management through the quick deployment of fixes to maintain system stability and end-user satisfaction.

• Managed the project's configuration items on daily basis. VIRTUAL AGENT

• Creating Topics and Topic flows, Getting user input and responding to the user input.

• Worked in data pills, making decision and Scripting Virtual agent.

• Transferring a conversation to Live Agent by Natural Language Understanding – Utterance, Intent, Entity. Page 2

ASDA Superstores

• Worked on creating and managing Service Catalogs, Record Producer, Order Guide in ServiceNow.

• HRSD – Worked on HR Live cycle event management, HR dashboards, Reports, Case creation and service configuration.

• Experience in creating Update set to migrate groups of customization from one instance to another instance.

• Created Data Sources for Various external applications. Used Import sets and Transform Map for data load and management in ServiceNow.

• Ability to customize and configure the requirement using Client Script, business rule, UI Policies, UI Action, Script Include, Notification, ACLs and Fix Script.

• Expertise in Reports, Dashboard and Schedule Jobs. Worked on Client-side and Server-side Scripting.

• Excellent Communication Skills, Interpersonal skills, Documentation skills, problem – solving ability, Analytical and programming skills, Quality conscious and Multi-tasked environments. EDUCATION AND CREDENTIALS

B.E – ELECTRONICS AND COMMUNICATION ENGINEERING – 77.20 HSC – RASI MATRIC HIGHER SECONDARY SCHOOL – 91.25

SSLC – SARASWATHI MATRICULATION SCHOOL – 97.60

CERTIFICATIONS

• ServiceNow CSA Certified.

• ServiceNow CAD Certified.

• Flow Designer.

• Associate Google Cloud Engineer.

ADDITIONAL INFORMATION

Name : Manimaran B

Mail Id : *********@*****.***

Contact : 801-***-****

Languages : English, Tamil.

Technical Proficiencies : ServiceNow (ITSM, HRSD), JavaScript, HTML, CSS. Interests : Hockey, Chess, Athletics, Books.

Contact this candidate