Customer Service
Resume:
EXPERIENCE
EDUCATION
INTERNSHIPS
EXPERTISE
As Owner & Manager of Call Craft BPO, I oversee
operations for our UK and US markets. I develop
strategies to exceed client expectations and drive revenue growth. I recruit and mentor high-
performing teams to deliver exceptional customer
service
About Me
*******************@*****.***
CALL CRAFT BPO
Bachelor of Hospitality Management and
Tourism (In Progress)
St# 04 Dehri Hassan Abad Rawalpindi Cantt
Manage end-to-end operations of a call center
serving UK and US markets.
Develop sales strategies to exceed client
expectations and revenue targets.
Recruit, train, and mentor high-performing
teams to deliver exceptional customer service
and achieve KPIs.
Build strong client relationships and ensure
customer satisfaction.
Team Leadership & Management
Call Center Operations
Sales Strategy & Execution
Customer Service Excellence
Communication & Negotiation
Business Development
Risk Management & Entrepreneurship
Hospitality & Event Management
Strong proficiency in MS Office, CRM software,
and telecommunication tools.
Interest in business growth strategies and
investment opportunities.
BRIGHT FUTURE BPO MARCH 2024 - APRIL 2024
Oversaw daily operations, ensuring seamless
team performance and achieving sales targets.
Designed training modules and coached teams
on communication and sales techniques.
Managed client accounts, improving retention
and satisfaction metrics by 20%.
Foundation University Isamabad
FSC Pre-Engg
2018-2020
Global college of sciences
Manager
EXPERIENCE
ABDULLAH BIN SHAHZAD
LEGAL ASSIST GLOBE 2023- 2024
Supervised a team of 15+ CSRs, providing
guidance and monitoring performance.
Enhanced team productivity by implementing
tailored training programs.
Team Lead
ACE BPO 2021- 2022
Delivered top-notch customer support, resolving
queries with a 95% satisfaction rate.
Exceeded individual sales quotas by 15%
consistently.
CSR
SEP 2024- PRESENT
Owner
HOSPITALITY INTERN
KALISTO MARQUEE RAWALPINDI,
PAKISTAN SUMMER 2024
LANGUAGES
English, Urdu, Arabic, Spanish, Hindi
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