ITSM, ITOM, SAM, PA, Integrations

SUMMARY

• Experienced ServiceNow and Administrator, IT Professional with 2+ years of experience.

• Hands-on experience in ITSM and ITOM such as Quick Discovery/MID Server Troubleshooting, Incident Management, Problem Management, and Request Management.

• Knowledge of Knowledge Management, Integration, Change Request Management, Performance Analytics, Virtual Agent.

• Gathering requirements from clients, resolving technical issues highlighted by customers, updating clients on progress.

• Documented every enhancement or change made.

• Actively staying updated on the latest features and updates within ServiceNow. PROFESSIONAL EXPERIENCE

ServiceNow Developer, May 2022 – Current

Serviceberry Technologies – Mumbai, India

• Implemented end-to-end integrations with ServiceNow and other tools.

• Conducted thorough testing of multiple ServiceNow modules following version upgrades to ensure seamless functionality and identify any potential issues.

• Worked on Glide API like Glide Record, Glide System, Glide Ajax, etc.

• Worked on creating a service Catalog, requested items and assigning workflows/flows into it.

• Created Record Producers and implemented producer scripts,

• Created tables, Users, Groups, and Roles and allowing them permission.

• Worked on Client Scripts, Script Includes and UI Policy for customizing the tool.

• Design and implement new functionality using Business rules.

• Created buttons and context menu both on the form and list using UI Action.

• Created Scheduled jobs to execute code for interval times like Monthly, Weekly, and Yearly.

• Created Email Notifications and Events.

• Worked on Workflow and knowledge on Flow Designer.

• Created Scheduled jobs for Integrations.

• Worked on ACLs for providing field-level security & table-level security.

• Worked on Transform Maps and Data Load.

• Created and ran Fixed Scripts and Background Scripts for updating data.

• Created an Update set & moving from one instance to another instance. IT Service Management (ITSM)

• Worked on ITSM modules like Incident Management, Problem Management, Change Management, Request Management and Knowledge Management.

• Implemented ServiceNow-to-ServiceNow integration Incident Management (Bi-Directional).

• Implemented Performance Analytics for various ITSM modules and custom applications.

• Implemented VA topics for Incident Management.

• Instance Upgrade Activity.

Sairaj Mohan Salvi

Sion, Mumbai – 400037 703-***-**** *************@*****.*** www.linkedin.com/in/sairajsalvi30 IT Operations Management (ITOM)

• Supported project for the ITOM module.

• Worked on Quick Discoveries using MID Servers.

• Worked on MID Server Troubleshooting in case of failure.

• Configured Agent Upgradation on MID Servers.

• Performed Manual MID Server Upgrade during ServiceNow Version Upgrade. CERTIFICATIONS

• Certified Implementation Specialist – IT Service Management (CIS-ITSM)

• Certified Application Developer (CAD)

• Certified System Administrator (CSA)

• Full Stack Software Development – JAVA Specialization (NIIT Institute) SKILLS

• Experienced in JavaScript.

• Exceptional verbal and written communication proficiency, facilitating the clear and concise delivery of information, status updates, and issues to support decision-making processes.

• Refined focus on details and complex problem-solving abilities from an operational and technical perspective.

• Capable of functioning effectively both independently and collaboratively within a team. QUALIFICATIONS

• Master’s in Computer Applications – MCA (2025) - Pursuing

• Bachelor’s in Science Information Technology – BSc IT (2021)

• Higher Secondary Certification – HSC (2018)

• Secondary School Certification – SSC (2016)

HOBBIES & INTERESTS

I am keenly interested in Cricket, Carrom, Chess and Travelling. DECLARATION

I declare that the above information is true to my belief. I understand that if any discrepancy is found afterward, I will be solely responsible for it.

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Place: Mumbai Signature:

Date: (Sairaj Mohan Salvi)

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