Customer Service Los Angeles
Resume:
Alfred Moody
Los Angeles, CA *****
*************@*****.***
Customer Service Rep.CSR and
Customer Counter Help
Highly flexible,resourceful
enthusiastic,ambitious customer service
rep.assist customers sending
packages to correct destination,helping
customers to determine the best way to ship
packages,provide products services
information,answer questions,resolve
customers complains
Customer Service Representative
California Fair Plan, Los Angeles, CA
May 2023 to September 2024
Answering all incoming calls resolving
issues, retrieving customers data,helping to
present relevant information and products
for policyholders,attention to detail,attentive
listener fully understanding the caller query
and provide a solution that meets their
needs.Abilities to time management,also
being a team player,considering fast paced
nature of the job,maintaining great attitude,
along with professionalism under
pressure,and having a excellent
communication skillls and writing skills.
United Parcel Service/UPS-1800 N Main
St. Los Angeles Ca 90031
April 2006 to November 2022
Package Handler Responsibilities
Sorting,scanning unloading and loading of
packages,process these packages in a
timely
manner,continually lifting in lowering for the
duration of my shift,fast pace
environment,physically
demanding.My shift varies due to the
volume of packages in the building
Ups Driver
Primary task involves transferring packages
and deliveries throughout los angeles area,
along
with all scheduled pickups.Most importantly
ensure packages reach customers in the
shortest period of
time.
Data Correction Supervisor
Similar to data entry,correct all incoming
packages,that end up in my database either
adding the correct street number,correct
names, apartment numbers,and zip codes,
more correct information for that package to
our database made package more efficient
and timely delivery,this duty was similar to
data entry.Process payroll accurately and
on time,consulting with employees and
coordinate employees work
schedules,assigning daily tasks for
employees..
As a supervisor I believe working in a
diverse environment was great for my
employees,we appreciate
each other's differences and learn from
each other,
Residential Property Manager
Alpha Property Management-1755 E
Martin Luther King Jr Blvd.Los Angeles
Ca 90058
April 2014 to May 2021
Property manager,Collecting and
processing payments from each tenant,and
other property fees,maintaining ledger for
each property, prepared checks adding to
ledger and company pick up for
courier.Oversee maintenance and inspect
all designated units,coordinate ongoing
maintenance and inspections to comply with
management.
Manage on site staff, along with vendors
and contractor, addressing tenant
complaints, violations,prepare all records
and files, of tenants inquiries and
complaints
Submit work orders for maintenance and
improvements,establish and maintain
relationships with tenants being the liaison
for management.Clean and maintain
property,trash removal,landscaping, any
other on going duties with vendors,
security issues investigating resolving
properly,rental violations,knowledge of
building codes,and safety
regulations,anti safety regulations and anti
discrimination laws,any relevant
laws,codes, and company policies
Education
Finance,Accounting
Hudson Valley College
Troy, NY, US
July 1983 to June 1984
Skills
• Communication &
• Problem solving skills
• Positive attitude
• Empathy
• Understanding skills
• Patience
• Knowledge of company products
• Resolving customer complaints
• Time Management
• Well Organized & leadership skills
• Powerpoint
• Outlook
• Excel
• Word
• Typing 45Wpm
• Faxing
• Copying
Contact this candidate