Information Technology Customer Service
Resume:
Elizabeth A. Gutsa
***********************@*****.***
PERSONAL SUMMARY
A dedicated individual with enthusiasm to learn and provide excellent services to meet customer expectations and organisational goals. Possesses a Bachelor of Science in Business Management and Information Technology from the Catholic University of Zimbabwe as well as experience in Administration, Sales and Marketing. Currently doing a Masters’ Degree in computer science at University of Zimbabwe.
PERSONAL INFORMATION
GENDER FEMALE
DATE OF BIRTH 08/09/98
MARITIAL STATUS SINGLE
NATIONAL ID NO. 58-2001400 R43
DRIVER’S LICENSE NO. 634985 (Class 2)
NATIONALITY ZIMBABWEAN
HOME ADDRESS STAND NO. 3007 UNIT C, CHITUNGWIZA, SK SKILLS AND ATTRIBUTES
Customer Service Product Knowledge Communication
Interpersonal Skills Detail oriented Patience
Time management Rapport Building Problem Solving
Organisation Flexible Active Listening
Confidence
WORK EXPERIENCE
Resilience Reliable
1. Sales and Marketing (Intern) April 2021 to December 2021 Redsun Services Harare, Zimbabwe
• Assisted with reception duties, answered telephone customer queries and welcomed walk in customers.
• Scheduling appointments and accompanying customers to the right office for assistance.
• Consulted with Sales Manager in developing of suitable marketing and targeted sales strategies.
• Conducting market research to identify opportunities for sales promotion and growth.
• Processed orders and followed up on payments.
2. Receptionist February 2022 to September 2023
Pamahuswa Guest Lodge Harare, Zimbabwe
• Dealing with enquiries in person and by phone.
• Maintaining the reception area.
• Greeting visitors.
• Taking messages for peope
• Coordinated with other departments to ensure smooth and timely completion of jobs.
• Assisted in organising and participating in marketing events to raise brand awareness
• Promoting company product through a variety of media such as social media, brochures, fliers and catalogues.
• Tracking sales data to ensure company meets sales quotas.
• Creating and presenting sales reports, attending and participating in staff meeting.
• Maintaining a clean and presentable work place.
• Intermediate/ Advanced MS Office proficiency.
ADDITIONAL INFORMATION
Driver’s License Valid Passport
REFERENCES
1 The Manager
RedSun Services
2468, Irvan Maguire, Kopje
Harare
Zimbabwe
************@*****.***
2 The Manager
Pamahuswa Guest Lodge
3007 Unit C, Seke Chitungwiza
*******************@*****.***
2 Catholic University of Zimbabwe
18443, Cranborne
Harare
Zimbabwe
EDUCATION
1. The Catholic University of Zimbabwe January 2019 to December 2022 Harare, Zimbabwe
Bachelor of Commerce in Business Management and Information Technology Honours. 2. Speciss College January 2016 to December 2017
Chitungwiza, Zimbabwe
A Level 3 Passes
3. Mandedza High School
January 2012 to December 2015
Dema, Zimbabawe
O Level 8 Passes
****@***.**.**
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