Customer Service Bilingual

STEPHANIE ROMERO

**** ***** ****** *****, ******, TX 77396-1351

Phone: 346-***-****

Email: *************@******.***

Objective

Bilingual customer service professional seeking an opportunity to assist an organization with achieving its goals. Dedicated and detail-oriented team-member with strong observation and problem-solving skills.

Ability Summary

Product Placement

Bilingual (Spanish/English)

Strong communicator

Empathetic

Cashier

Security

Retail

Employment History

08/2021 - Current

Cashier and Salesperson

JCPenney, Humble, TX

Promote store credit cards.

Audit cash drawer at beginning and end of shift.

Provide English/Spanish translation on an as needed basis to ensure a positive customer shopping experience.

Organize, re-stock, and display merchandise.

Process customers' payments, returns, and refunds.

12/2019 - Current

Security Agent

Five Star Security, Houston, TX

Perform security measures at the entrance to facility which involves directing guests through metal detectors and performing additional security measures.

Check guests bags for any prohibited items.

Direct crowds to expedite lines in a safe and efficient manner.

Perform security rounds throughout the event facility.

Document incidents for reporting purposes.

11/2017 - 07/2018

Cashier

Sears, Humble, TX

Processed customers' payments, returns, refunds, and gift card purchases.

Performed auditing of till to ensure accurate count of funds at various times throughout shift.

Organized merchandise to ensure that all items were visible and easy to be accessed by customers.

Promoted and signed customers up for the store's credit card program.

01/2016 - 06/2017

Cashier

Kroger, Houston, TX

Utilized cash register to process customers' payments.

Greeted customers as they entered the store.

Answered customer inquiries while providing a high level of customer service.

Audit cash drawer at the start and end of each shift.

Education History

General High School Curriculum

High School Diploma

Humble High School, Humble, TX

Occupational License

06/2022

Private Security License

Texas Department of Public Safety

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