Corpus Christi Customer Service
Resume:
Luis Adrian Gonzalez
************@*****.***.**
Career objective: To find a customer service, technical support, computer or laptop technician position within the industry. I have four years of experience as a customer service or technical support phone agent. I also have one year as a field technician. I possess four years of experience as a truck driver Over the road (OTR) and regional routes. I have one year of experience as a service advisor.
Summary of qualifications:
Skilled multi-tasker.
Fast learner.
Customer service expert.
Analytical and critical thinker.
Team player.
Creative.
Proficient in hardware and software computer or laptop issues.
Education:
School:
Del Mar College. Corpus Christi, Texas.
GED or High school diploma. June 15th, 1999.
Associate’s degree on Electronics Communications Technology. June 15th 1999.
Associate’s degree on Electronics Communications Repairs. December 12th 2000.
Associate’s degree on Networking Technology. May 4th 2004.
Highest level of School:
Escuela Electronica Monterrey. Monterrey, Mexico.
Bachelor’s degree on Networking Management. June 11th of 2011.
1
Experience:
U-verse technical support over the phone. Computer and laptop technician.
Customer service.
January 2008 to February 2010.
Bilingual technical support.
Software and hardware troubleshooting.
One of the best technicians in the campaign.
Answered one hundred and fifty to two hundred calls per shift.
One of the fastest technicians to resolve phone technical issues.
My numbers helped the campaign to reach its targeted numbers.
We took from one hundred to one hundred fifty call at day.
I won three awards as one the best technicians and customer service agents.
Auto Servicio San Pedro. Computer, laptop and network technician.
February 2010 to February 2013.
I helped at one location with a computer repairs and assembly at one location.
I helped the team to finish the laptop installation and laptop repairs faster than anticipated.
I contributed to the Network hardware and software upgrades throughout all locations.
Those projects polished my software and hardware troubleshooting skills.
Through this job I acquired better and faster computer and laptop assemblies ablities.
I helped the IT team keep most locations run smoothly.
I got promoted to technician level three technical support in one year and a half.
Network technician. Contractor Safety Council.
February 2013 to February 2015.
Installed software server applications, so the network site ran faster and smoother.
Couple of times I helped the network administrator resolved network technical issues on different projects .
I repaired computer and laptop issues on a daily basis with connections and hardware replacement issues..
Provided IT technical support to non-technical personnel within the business.
Evaluated and responded to incoming sales and requests for technical support assistance.
Network technician. Del Mar College.
February 2015 to December 2015.
Computer repairs.
Laptop repairs.
Network hardware repairs.
Software troubleshooting.
Computer and laptop assemblies.
Worked with Active directory.
Worked on cable and network printers.
Remote control VNC and teamviewer.
Networking software troubleshooting.
Installing wireless and hardwired cards.
Car rental manager. Computer and laptop technician. Ed Hicks Nissan.
December 2015 to February 2018.
Car rental manager.
Translator.
Administrator.
Shuttle driver.
Accountant.
Invoice adjuster.
Keep rental vehicles clean, fixed and presentable.
Open, close and organize rental contracts.
Do vehicle inspections upon delivery.
CRST Company driver trainee
February 2018 to October 2018.
Deliver sensitive cargo freight nationwide.
Pep boys.
October 2018 to June 2020
Delivery driver.
Retail sales.
Commercial sales.
Service advisor.
Arnold’s Transport. Company driver.
June 2020 to June 2021.
Deliver regular cargo freight within Louisiana, Texas, Arkansas, and Oklahoma.
Deliver regular cargo freight nationwide.
Forza Transportation. Company driver.
June 2021 to February 2022.
Deliver regular cargo freight nationwide.
Fedex Ground. Company driver.
February 2022 to July 2023.
ATT. Customer service specialist.
July 2023 to December 2024.
Cellphone upgrades, trade ins, sell accessories, take phone and bill payments.
Additional skills:
Fluent in Spanish.
Fluent in English.
Medium level French.
Dell notebooks certification.
Dell printer’s certification.
Dell server’s certification.
Dell Alien ware laptop certification.
Dell server storage certification.
Dell all desktop product certification.
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Dell EqualLogic server certification.
Dell PowerEdge certification.
Dell DCSE Foundation 2013 Alien ware certification.
Dell DCSE Alien ware 18 R1 certification.
Dell DCSEAlienware 51-Centauri certification.
Dell DCSE Foundation Ruggedized certification.
Dell DCSE ESD Field Service Kit certification.
Dell Chromebook certification.
Dell Ruggedized certification.
Dell Networking certification.
Dispatch and procedures certification.
Network, laptop, and computer DELL certified.
Lyft. Company driver.
December 2024 to date.
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