It Systems System Administrator
Resume:
Matthew Goodwin
605-***-**** ***************@*****.*** Rapid City, SD
Professional Experience
System Administrator, August 2023 to Current
ISCI Fort Mead VA, Ft. Mead, SD
• Assist in problem resolution of assigned IT systems.
• Collaborate with IT personnel on project-based initiatives to upgrade the performance of IT systems.
• Configuration and administration of assigned IT systems.
• Monitor and optimize the performance of assigned IT systems.
• Secure assigned IT systems.
• Ensure assigned IT systems are kept in compliance with company standards.
• Research, evaluate, and recommend solutions to IT systems or processes.
• Upgrade and maintain assigned IT systems, including server operating systems, various software applications,
and the supporting platforms and infrastructure.
• Enable Company IT interoperability with other systems by engaging with other staff and departments to ensure
connectivity and compatibility between systems.
• Develop tools and training to support operational staff.
• Write documentation for assigned IT systems and supporting processes.
• Maintain confidentiality of the Company’s records and IT systems and processes
NOC Agent, October 2021 to Current
Golden West Telecom Rapid City, SD
Responsible for carrying out monitoring operations, servicing servers, network and telecommunication equipment in data centers and other organizations.
Monitor data center infrastructure, servers, and computer networks for issues from a centralized location.
Provide excellent customer service by resolving issues promptly.
Evaluate problems, fix issues, and interact with field technicians and observe problems closely until their resolutions.
Service Desk Analyst I, May 2022 to May 2023
Monument Health Rapid City, SD
Handle break/fix, configuration issues, troubleshooting, software installations, and hardware repair (including in-house repair or coordinating depot services).
Handle Level 1 issues.
Escalate advanced issues to Level 2 Computer Technician.
Service Desk Analyst II, October 2018 to October 2021
Signify Health Rapid City, SD
Handle break/fix, configuration issues, troubleshooting, software installations, and hardware repair (including in-house repair or coordinating depot services).
Handle escalated issues that Level 1 support is not equipped to handle.
Escalate advanced issues to Level 3 Computer Technician.
IT Technician, March 2016 to October 2018
Riverside Technology, inc. Rapid City, SD
Diagnose and repair computers, printers, projectors, and network issues.
Troubleshoot and repair network issues.
HP Certified
Help Desk Tech, December 2013 to March 2016
Golden West Communications Rapid City, SD
Computer/IT Services
Diagnose and Repair internet and e-mail issues
Other Professional Experience
Store Manager, January 2012 to January 2013
Ensignal Rapid City, SD
Telecommunication Services and Mobile Phone Sales
Sales Associate, November 2011 to December 2012
Billion Kia Rapid City, SD
Automotive Sales and Repair Services
General Manager, July 2011 to November 2011
Gentry Finances Rapid City, SD
Loan Processing
Bill Collections, July 2010 to July 2011
Credico Rapid City, SD
Medical Bill Collections
Night Loading Supervisor, September 2003 to July 2010
Pepsi Cola Rapid City, SD
Supervised loading crew of 7 delivery trucks
Team Lead, May 1999 to September 2003
Sam’s Club Rapid City, SD
Supervised night operations
Education & Military Experience
Bachelors of Information Technology Security and Digital Forensics Current
Dakota State University, Rapid City, SD
Associates of Information Technology 2016 Graduate
National American University, Rapid City, SD
United States Air Force, B-1B Crew Chief May 1993 to April 1999
Abilities & Proficiencies
Microsoft Windows Server
Network Support
LAN
Microsoft Windows
Remote Access Software
DHCP
PowerShell
VoIP
Computer Repair
Linux
Desktop Support
Software Troubleshooting
Help Desk
Technical Support
Computer Networking
Mac OS
Meraki
Jira
Service Now
Google Suite
Employee orientation
Microsoft Exchange
Customer support
SharePoint
Active Directory
Contact this candidate