Customer Service Information Technology

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Gursimran Singh

+1-647-***-**** *******************@*****.***

Brampton,L6X 0Y5

Summary:

Experienced in warehouse operations with skills in order processing, inventory management, and customer service. Proven ability to stay organized and work efficiently in fast-paced environments. Ready to apply these skills to a restaurant setting.

Technical Skills

Computer Proficiency : MS Word, MS Outlook, MS Excel, Avigilon Surveillance Systems, Alarm monitoring and multiple other safety tools.

Other Functional Skills : Outstanding communication skills, Close attention to detail, Strong organizational skills, ability to stay calm in emergencies, determine persuasive selling. Education

Course University/College Year of

Passing Grade

Graduate Certificate in

Information Technology

Algoma University 2024 Result Yet to be

declared

Degree: Bachelors of Computer

Applications

Guru Nanak Dev Engineering

College 2020 Graduated with

First Division

Work Experiences

Order Fulfillment Associate Dec 2020 - 2020

Amazon Warehouse Ludhiana, India

Process Orders: Verify order details, select items from inventory, and prepare them for shipping, ensuring accuracy in fulfilling customer requests.

Manage Inventory: Regularly check stock levels, restock items as needed, and update inventory records to prevent shortages or excess.

Package and Ship: Pack items securely, label them properly, and coordinate with shipping carriers to ensure timely and accurate delivery.

Customer Service: Respond to customer inquiries about orders, handle returns or exchanges, and resolve any issues to maintain high satisfaction levels.

2/2

Warehouse Associate April 2024 – Jan 2025

DNA Warehouse Mississauaga,Ontario

• Customer Service: Respond to customer inquiries, provide updates on orders, and resolve any issues or complaints promptly.

• Returns Management: Process returned items, inspect them for damage, and update records to ensure accurate inventory.

• Quality Control: Inspect products before shipping to ensure they meet quality standards and customer expectations.

• Data Entry: Keep digital records of orders, shipments, and inventory changes up to date for accurate tracking and reporting.

• Picking, Packing, Sorting, Receiving.

Availability:

Monday Tuesday Wednesday Thursday Friday Saturday Sunday 8-12 Noon

12 – 4 PM

4 PM onwards

Contact this candidate