Account Manager Operations
Resume:
Jeffrey David Humphreys
Brighton, CO 80601
****.*********.**@*****.***
Resume Objective
As an experienced account and operations manager with over 33 years in the transportation industry, I am seeking an opportunity to apply my extensive knowledge and competence in a progressive operations or account management position. I have exceptional client relations skills and excel in working internally with cross functional departments within an organization while utilizing strong communication, organization and analytical problem-solving expertise. Open to other opportunities outside the scope of my resume.
UPS Enterprise Account Manager: 07/1/2003 through 02/28/2021 (Retired)
● Maintained and expanded strategic relationships with customers in all markets, including healthcare, manufacturing, retail etc.
● Monitored customer account activity to identify fluctuations and trends in customers’ shipping patterns.
● Collaborated with internal departments (e.g., Operations, Transportation, Billing, Information Technology, etc.) to support customers’ needs and expectations.
● Compiled customer account reports to provide management with pertinent account information.
● Developed individual sales performance plans (e.g., identified sales trends, removed sales barriers, created sales forecasts, etc.) to meet and exceed strategic MI sales goals.
● Performed administrative functions (e.g., travel arrangements, expense reporting, etc.) to support sales activities.
● Responsible for meeting and exceeding established sales plans. This position cultivates key relationships internally and externally to achieve sales results and high levels of customer satisfaction.
● Utilized Microsoft Suite including Word, Excel, PowerPoint, and Outlook as well as Salesforce (CRM) software.
● Implemented corporately directed programs to child locations including new and existing clients. This included, but not limited to, billing processes, distribution networks as well as aligning local operations to the new needs of the client.
UPS Senior Account Manager: 06/1/2000 through 06/31/2003
● Developed, presented, and negotiated customer proposals to solicit and secure new business.
● Managed service implementations for new customers to ensure successful execution.
● Negotiated contract renewals (e.g., pricing, terms and conditions, etc.) to retain customers, increase profits, and to protect UPS’s interests.
● Monitored customer account activity to identify fluctuations and trends in customers’ shipping patterns.
● Collaborated with internal departments (e.g., Operations, Transportation, Billing, Information Technology, etc.) to support customers’ needs and expectations. Compiled customer account reports to provide management with pertinent account information.
● Developed individual sales performance plans (e.g., identify sales trends, remove sales barriers, create sales forecasts, etc.) to meet and exceed strategic MI sales goals.
● Performed administrative functions (e.g., travel arrangements, expense reporting, etc.) to support sales activities.
UPS Hub Operations Outbound Manager: 08/1/1994 – 05/31/2000
● Supervised the activities of staff in receiving, processing, sorting and shipping operations in a timely, cost-effective manner, consistent with established operations procedures and UPS. Staff usually encompassed up to 8 supervisors, and a rank and file up to 100 employees.
● Met and exceeded productivity goals established for operations functions. Dedicated to the enforcement of all safety policies within a fast-paced work environment and was very successful in mitigating unsafe work conditions while attaining high production numbers and meeting the goals of the organization.
●Ensured accuracy of direct package processing and preparation operations in accordance with UPS requirements, customer requests, and established procedures.
● Trained assigned warehouse staff and followed up to ensure work was accurate and complete.
● Maintained confidentiality of all internal systems, procedures, and customer data and personnel information.
● Established and maintained positive relationships as needed with customer operational staff and other applicable staff.
● Planned and recommended appropriate staff levels consistent with workload demands.
● Assured that operational supplies are always on-hand and available.
● Maintained a clean and orderly environment in all operations areas of the warehouse.
● Helped manage center financials and prepared/provided reporting.
● Compared planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments.
● Communicated and updated corporate policies and service center work rules to ensure employees were aware and understood established processes.
● Focused on meeting and exceeding expected levels of service (i.e. on time deliveries, eliminating missed pick-ups, reducing claims, etc.) to reduce customer churn and grow additional business.
● Responsible for directly interacting with Teamsters Local 435 management as it related to employees in terms of discipline, bidding on jobs within UPS etc.
● Trained in hazardous materials, and managed hazmat staff within UPS hub operations environment.
Education
Bachelor of Science Degree
Business Management
Metropolitan State University
Graduated 05/15/1996
Volunteer Work
- Habitat for Humanity
- SPEAK (Suicide Prevention)
- Mount Saint Vincent’s House for at risk foster children
- A Precious Child
- Food Bank of the Rockies
- United Way – Donated financially for 30 years.
References
Available upon request
Contact this candidate