Customer Service Relations Specialist
Resume:
Alisha Sorrow
Eastanollee, GA *****
***************@*****.***
Professional Summary
Dedicated Client Relations Specialist with 5+ years of experience in customer service, sales, and relationship management. Skilled in communication, conflict resolution, and delivering personalized experiences to meet client needs. Adept at handling high-pressure situations with professionalism and discretion."
Work Experience
Client Relations Specialist
Myself-Gainesville, GA
January 2021 to April 2024
• Managed a diverse client base, ensuring personalized services and satisfaction
• Maintained client confidentiality and built strong, trusting relationships
• Negotiated service agreements and resolved conflicts professionally
• Scheduled and coordinated appointments efficiently
• Marketed services through networking and referrals, demonstrating entrepreneurial skills Shift Manager
Waffle House-Commerce, GA
March 2011 to June 2020
• Managed daily operations, including scheduling, inventory management, and customer service
• Led a team of XX employees, providing guidance and support to ensure efficient operations
• Achieved XX% increase in sales through effective staff training and motivation
• Maintained high standards of quality control to ensure customer satisfaction
• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
• Resolved customer complaints or issues promptly while maintaining a positive brand image Education
GED
North Georgia Technical College - Toccoa, GA
January 2025 to Present
Im currently working on getting my Ged
Skills
• Caregiving (5 years)
• Leadership (10+ years)
• Meal Preparation (10+ years)
• Management (10+ years)
• Interviewing (5 years)
• Shift Management (10+ years)
• Time management
• Cooking (10+ years)
• Communication skills
• Collaboration with sales
• Babysitting (5 years)
• Customer service
Certifications and Licenses
Driver's License
Contact this candidate