Customer Service Relations

Location:

Posted:

February 05, 2025

Debra Locke

Objective a a

Experience 1998-

Load Planner

§ Weight and balance calculations

§ Positioningof containersin jet aircrafts

§ Predictions toUPSgatewayswithinformationaboutinboundaircraft

§ Flight control of inbound/outbound aircraft onUPSramp

1992-1994

Customer Service

§ Inbound calls from customers regarding health insurancecoverage

§ Revised benefitsforbothindividual and family coverage

§ Answered questions regardingpremiums

§ Customer correspondence

1990-1992

Crisis Representative

§ Provided intervention in crisismanagement

§ Courier servicingof injured patients

§ Prepared and distributedmedicationsperphysicianprotocol

§ Dailymeal planning

§ Correspondingwithphysiciansandcaseworkersregarding patient status 1986-1989

Domestic/ InternationalReservationists

§ Reserved and organized travel itineraries for domestic &international destinations

§ Generated tariffs

§ Customer relations

§ DailyoperationshandledthroughSabresystem

§ Correspondencewithlocal,domestic and international travel agencies. Education 1986

§ Requiredprepcourses

Skills

§ Typing

§ PC literate(MSOfficeproficient)

§ 10-KeybyTouch

§ Filing

§ Switchboard