It Support Part-Time

LUIS MENGEN

Email: **********@*****.*** LinkedIn: https://www.linkedin.com/in/luismengen/ Cell Phone: 201-***-****

EDUCATION

Fairleigh Dickinson University, Teaneck, NJ August 2019 – July 2024

Bachelor of Science in Computer Science

Relevant Coursework:

●Python Programming: A Concise Introduction (Wesleyan University, October 2024): Enhanced programming foundations in Python.

●Database Systems (Fairleigh Dickinson University, Spring 2020): Developed a relational database project for a video game, creating tables for users, inventory, clans, and skills using SQL and Visio, demonstrating skills in data modeling and database design.

●Coding Prep Workshop (General Assembly, February 2020): Completed intensive web development training in HTML, CSS, and JavaScript.

AWARDS & HONORS

●Academic Achievement Award – Educational Opportunity Fund (EOF), 2019

●FDU EOF Summer Program Academic Awards in Math, Pop Culture, and Writing – 2018

●State Seal of Biliteracy in Spanish and English – 2018

EXPERIENCE & PROJECTS

American Info Systems, New York, NY October 2020 – Present

Desktop Technician (Part-Time)

●Facilitated office moves for 20-100 users across financial, medical, and legal organizations, ensuring effective cable management and workstation setup.

●Provided IT support to 10-50 users per deployment, troubleshooting issues on-site to minimize downtime.

●Set up new hires with necessary equipment, including Bloomberg Terminals and software, conducting testing to confirm functionality and escalating issues as needed.

Custom Character Development for Board Game (Tabletop Simulator), Hackensack, NJ April 2021 – Present

Personal Project Game Designer and Tester

●Designed and developed custom characters for a strategy board game in Tabletop Simulator, focusing on character balance, engagement, and overall playability.

●Conducted iterative testing to optimize gameplay experience, using player feedback to enhance character stats, abilities, and interaction within the game environment.

Online Trading Card Game Store (TCGPlayer), Hackensack, NJ April 2021 – Present

Entrepreneurial Project Founder

●Managing an online store, selling trading cards (e.g., Magic, Yu-Gi-Oh, Pokémon), tracking sales, expenses, and inventory levels to ensure smooth order fulfillment and customer satisfaction.

Fairleigh Dickinson Financial Office, Hackensack, NJ August 2018 – December 2018

Office Support Assistant (Work-Study)

●Supported outreach to students by managing records, clearing voicemails, and performing data entry, ensuring timely updates for the financial office.

SKILLS

●Technical Skills: Python, Java, JavaScript, HTML, CSS, SQL, Bloomberg Terminal, and Microsoft Office Suite.

●Database & Game Development: Database Design (SQL, Visio) and Game Design Mechanics (Tabletop Simulator).

●Languages: Fluent in Spanish: business writing/reading and experienced in translation.

Contact this candidate