Service Advisor Customer

DEREK WILDER

auburn, MA • 774-***-**** • **************@*****.***

Landscaping

Highly trained and experienced in Service advisor/repair and landscaping with 10+ years of experience Customer service, Repair, up sale, and groundskeeper. Substantial experience utilizing specialized equipment to perform the job and inspection of vehicles. Leverage machine knowledge to identify and resolve Repair challenges. Effective communicator with strong interpersonal skills. Advanced critical thinking, problem-solving, and analytical skills.

Areas of Expertise

Snow Plowing • Mechanic Experience • Suspension • Hydraulics

Lawn Care • Handyman • Brake Repair • Vehicle Maintenance • Mechanical Knowledge

Carpentry • Plumbing • Equipment Repair • Automotive Repair • Landscaping Maintenance

Facilities Maintenance • Heavy Equipment Operator • Electrical Experience • Farming • Fabrication

Technical Proficiencies

Microsoft Office

Professional Experience

PLATT’S LANDSCAPING – Boylston, MA 2015 – 2024

Landscaping Crew Supervisor/ Fleet Mechanic

Directly supervise and coordinate activities of workers engaged in landscaping or groundskeeping activities. Work may involve reviewing contracts to ascertain service, machine, and workforce requirements; answering inquiries from potential customers regarding methods, material, and price ranges; and preparing estimates according to labor, material, and machine costs.

Schedule work for crews, depending on work priorities, crew or equipment availability, or weather conditions.

Monitor project activities to ensure that instructions are followed, deadlines are met, and schedules are maintained.

Train workers in tasks such as transplanting or pruning trees or shrubs, finishing cement, using equipment, or caring for turf.

Investigate work-related complaints to verify problems and to determine responses.

Plant or maintain vegetation through activities such as mulching, fertilizing, watering, mowing, or pruning.

PERFORMANCE CYCLES – Shrewsbury, MA 1997 – 2015

Service Advisor/Manager

Diagnose, adjust, repair, or overhaul automotive vehicles. Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Inspect vehicles for damage and record findings so that necessary repairs can be made.

Test drive vehicles and test components and systems, using equipment such as infrared engine analyzers, compression gauges, and computerized diagnostic devices.

Conduct visual inspections of compressed natural gas fuel systems to identify cracks, gouges, abrasions, discoloration, broken fibers, loose brackets, damaged gaskets, or other problems.

Diagnose and replace or repair engine management systems or related sensors for flexible fuel vehicles (FFVs) with ignition timing, fuel rate, alcohol concentration, or air-to-fuel ratio malfunctions.

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