Customer Service Assistant Manager
Resume:
Wesley Mims
Southaven, MS *****
********@*****.***
Objective
Full time Position with a Progressive Company with the ability to advance into an exciting career with growth opportunities.
Experience Summary
5 years as an Assistant Manager of a Financial loan company.
Managing an office with financial responsibilities.
Helping Customers manage and budget their financial obligation
Professional and mature customer service skills
Excellent communication skills
Strong typing skills
Highly dependable and committed to customer satisfaction Employment History
Dyke Industries Inc.
4038 E Raines Road, Memphis, TN 38118
September 2022 to Present
Inside Sales Representative
Window Warranty Manager
Dock/Warehouse Assistant
1st Franklin Financial Corporation
7047 Commerce Drive, Olive Branch, MS 38654
November 2019 to September 2022
Assistant Manager
Opening and closing personal loans.
Collecting delinquent accounts.
Filing lawsuits and appearing in court to get judgment.
Selling insurance to give customer their best possible loan. First Heritage Credit
7139 Hacks Cross Road, Olive Branch, MS 38654
October 2017- November 2019
Customer Service Rep
Opening and closing personal loans.
Collecting delinquent accounts.
Selling insurance to give customer their best possible loan. First National Financial
6880 Cobblestone Blvd., Southaven, MS
May 2017 to October 2017
Closing Processor
Accepted Contracts through real-estate agents daily.
Received emails to process the contract of the closing.
Worked with all parties involved including; agents, lenders, buyers, sellers, inspectors, and HOA officers
Olive Branch Financial
8825 Goodman Road, Olive Branch, MS
November 2013 to May 2017
Assistant Manager
Open and close loans
Assisting customers with financial budgets.
Collect money from overdue customers
Balancing Cash at the location.
Performed end of day reports
First Tennessee Bank
7430 Goodman Rd., Olive Branch, MS
October 2010 – April 2013
Bank Teller
Full time teller, averaging 40+ hours/week
Cashed checks, processed account deposits and withdrawals, accepted loan payments
ATM teller
Referring bank customers for additional services as appropriate
Regular teller refresher training on customer privacy, bank regulations and policies
Presidential awards:
Highest customer service survey
Zero discrepancies
Bank Plus
8825 Pigeon Roost Rd., Olive Branch, MS
October 2008 – May 2010
Bank Teller
Cashed checks, processed account deposits and withdrawals, accepted loan payments
Handled full time teller responsibilities
Identify sales opportunities
Referring bank customers for additional services as appropriate Education
Northwest Community College, Southaven, MS
Major – Business and Secondary Education
References
John Harpole
Owner HomeSpec, LLC
Olive Branch, MS
Ben Edge
Bank Plus, Branch Manager
Olive Branch, MS 38654
Rob Nobles
Owner of R&R Tax Services
Olive Branch, MS 38654
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