Desktop Support, Nwrwork Engineering, Wireless Network

Efrain Berdecia

Gaston, South Carolina, United States

************@*****.*** 803-***-****

linkedin.com/in/efrain-berdecia-9b5023202

Summary

I am seeking a position to utilize my skills and abilities in an organization that offers professional growth while being resourceful, innovative, and flexible in the field of Network Engineering and Network Administration. I have 20 years of experience in providing solutions, implementation, network designing, the configuration, installation and troubleshooting of Cisco routers and switches, network switching and routing protocols (i.e. EIGRP, BGP, OSPF, and Cisco Firewalls) Data centers and troubleshooting of complex networking systems. Also installing, configuring, and maintaining wireless network equipment Cisco Wireless LAN Controller (WLC), network management and security including 802.11 b/g/n/ac standards and industry best practices for implementing high-density WIFI solutions. Extensive experience with network installations to include Cisco routers, switches, firewalls (ASE and NGF), VPN appliances. Also, excellent communication skills. Ultimately, able to deploy and maintain scalable and secure networks that perfectly meet the needs of the client. Troubleshoot all information technology issues, including software, hardware, and networking. Desktop support for endpoint devices for central and remote locations

Skills

CCNA (recertification by March 2025)

At least 15+ years supporting enterprise class network environments and Desktop Support Engineer at hardware and software support. Network Administration, Routing protocols configuration (i.e., EIGRP and OFPS), and Security policy and Procedures Proficient Windows and Mac troubleshooting and support • ServiceNow Administration, Incident Handling Experience, Office 365 installation and configuration, Network Mangement Tools: SolarWinds, CA Spectrum, CA UIM, Spectro server event integration. • Remote access technologies including VPN, RDS, and Citrix • Windows Server, Linux Servers (Ubuntu, Centos and Red Hat), TCP/IP, DHCP, DNS, VMware • Computer Networking Technology Evaluation · Remote Desktop · Domain Name System (DNS) • Expert knowledge of servers (Windows, Linux), and Networking equipment. Microsoft Active Directory (User Maintenance). Network Security, Microsoft Office Suite installation, configuration and troubleshooting) Network Operations, High Volume Printing. Expert Level in SolarWinds and other Network Monitoring tools, and Microsoft Office Applications. Amazon AWS Cloud Practitioner Training.

Experience

Network and Desktop Support Engineer

HCL, GE Healthcare Florence SC

Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software and provide on-the-spot training to users. Understands operating systems imaging concepts using SCCM. Make recommendations on the selection of hardware and software products to address business requirements. Able to assist in the support and maintenance of the overall infrastructure. Microsoft Active Directory (User Maintenance). Microsoft Office 365 Suite installation, configuration and troubleshooting) iPad Deployments and Microsoft Surface Tablets. Mitigate security risks, such as installing security patches, running anti-virus or other utilities.

Information Field Network Engineer

Hemmersbach

Columbia, SC

Jun 2023 – August 2023 (3 months)

Information Services as a Service Carry out maintenance, troubleshooting, and repair work on network devices (router, switches and Wireless networks) Servers, computers, notebooks, printers, and plotters. Work with small tools for the repair of laptops / desktops / printers and servers. Also, provide technical support to clients at their location, troubleshooting and resolving hardware and software issues, as well as configuring and maintaining their IT infrastructure. Handle service support requests & incidents. Hands & Eyes Support on server calls. Mitigate security risks, such as installing security patches, running anti-virus or other utilities. Microsoft Active Directory (User Maintenance). Microsoft Office Suite installation, configuration and troubleshooting) iPad Deployments.

Desktop Support Engineer

Husqvarna Group

Orangeburg, SC

Dec 2022 – Jun 2023 (9 months)

Able to provide consultation to IT users for all aspects of Desktop end-user computing and desktop-based LAN systems software and provide on-the-spot training to users. Understands operating systems imaging concepts using SCCM. Make recommendations on the selection of hardware and software products to address business requirements. Able to assist in the support and maintenance of the overall infrastructure. Microsoft Active Directory (User Maintenance). Microsoft Office Suite installation, configuration and troubleshooting) iPad Deployments and Microsoft Surface Tablets. Mitigate security risks, such as installing security patches, running anti-virus or other utilities.

Network Engineer

KEB Technologies Freelance Jan 2021 - Dec 2022 (11 months) Lexington, SC

Provide root cause analysis for Postgres database problems related to all networking issues affecting performance and connectivity. Also, analyze slow response issues and connectivity for Client-Server applications to the packet level. Make recommendations for corrective actions needed. Troubleshoot Microsoft Active Directory (User Maintenance). -

Network Engineer

SCANA Corporation

Cayce, SC

Aug 1998 - Jan 2013 (15 years 6 months)

Responsible for installation and maintenance of large network infrastructure consisting of Cisco routed, switched, Wireless networks and implementation and maintenance of Cisco telephony environment (VOIP)

Knowledgeable of these LAN topologies: Cisco switched Gigabit Ethernet, Ten Gigabit Ethernet and Wireless Networks

Performed configuration of IP network, including subnet configuration

Responsible for maintaining all DHCP, DNS, and WINS records Responsible for the implementation of the following network monitoring tools: CA Spectrum, SolarWinds other Cisco solutions. Routing protocols configuration and troubleshooting (i.e. EIGRP, OSPF)

Responsible for SNMP protocol standards and configuration using Network Management Software. Responsible for the implementation of the following network monitoring tools: CA Spectrum, SolarWinds and other Cisco solutions. Routing protocols configuration and troubleshooting (i.e. EIGRP, OSPF)

Education

Ponce Technical Institute

Associate degree, Instrumentation Technology Engineering Aug 1978 - May 1979

Language

Bilingual: Spanish-Native

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