Accounts Receivable Billing Specialist
Resume:
Donnie Keith
************@*****.***
Summary of Qualifications
Ability to learn quickly, effectively and retain all information
Excellent interpersonal, oral and written communication skills
Management experience
Positive attitude
Proficient in Microsoft Office, Oracle, Quickbooks, and SAP
Superb attention to detail
Education
Associate Degree in Business Management, CCAC, Pittsburgh PA, May 2015
Awards
Dean’s List
Work Experience
2022-2023 Acrelec America Pittsburgh, PA
Finalized invoices for customer billings focusing on order accuracy; Monitored recurring revenue and managed subscription billings; Facilitated billing processes; Applied incoming cash receipts to customer accounts correctly and in a timely manner; Assisted the finance team on month, quarter and year end closings as needed; Provided administrative support on mailings and copying.
2021-2021 Reed Smith Pittsburgh,PA
Billing Specialist
Generating customer billings monthly. Proofing invoices for accuracy. Making changes to invoice details (time and materials) as instructed. Distributing invoices via US mail, email or electronically submitting invoices to customers.
Communicating with internal professionals regarding status of monthly billing.
Setting up electronic billing for customers as needed.
Updating customers and other information within the system.
Assisting internal professionals with customers inquires.
Researching details of expenses and/or credits on a customer's account.
Assisting with special projects as assigned.
2019-2020
Accounts Receivable Analyst Matthews International Pittsburgh,PA
Responsible for all shipping and accounts receivable duties.
Coordinated invoicing for all clients.
Managing, tracking and emailing all necessary client information through SAP/ Creating invoices, and sending to the customer via email, regular mail or through dedicated invoicing system.
Created monthly reports for Managing Director of Matthews International.
2018-2019
Accounts Receivable Analyst McKesson Pittsburgh, PA
Receivables goal of $11.5 Million which was exceeded, obtained $12.5 Million.
Post customer payments by recording cash, checks, and credit card transactions.
Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly
posted.
Generate financial statements and reports detailing accounts receivable status requirements.
Prepare bills, invoices and bank deposits.
Perform day to day financial transactions, including verifying, classifying, computing, posting and
recording accounts receivables’ data.
Experience using SAP and GetPaid.
2018
Benefit Verification Specialist Careform Pittsburgh, PA
Verified insurance coverage for potential new patients and re-verified insurance coverage for existing patients in order to process patient prescription needs successfully and demonstrate excellent customer service to patients, healthcare professionals and insurance carriers.
Processed patient prescription needs successfully, reduced exposure to adverse events, demonstrated excellent communication with all healthcare professionals and insurance carriers.
Contacted insurance carriers to resolve insurance coverage issues. Interfaced with other departments in a collaborative effort to identify solutions which promoted customer satisfaction.
2018 AllianceRx Walgreens Prime Pittsburgh, PA
Patient Care Coordinator
Provided new and existing patients with the best possible customer service in relation to their drug prescriptions, clinical services, billing inquiries, patients’ suggestions and complaints.
Recorded and processed orders and/or inquiries received by fax, mail, telephone, and/or through patient
direct contact.
Provided timely response to patients’ inquiries by telephone and/or email in an in or outbound service center, consistent with service and quality standards.
Provided pricing, availability, and scheduled information within established guidelines.
Received inbound and outbound calls to patients or MD Offices regarding orders for specialty medications, pharmacy services and all other inquiries.
Coordinated patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient information, notifying the pharmacist of issues or changes in the patient’s condition.
2015-2016 Sdlc Partners Pittsburgh, PA
Business Quality Analyst
Documented errors and sent them back to the appropriate business area for changes. Performed periodic audits for client accounts as needed to review the history of how benefits were coded versus how claims were paid. Examined detailed customer data and benefit coding for accuracy. Collaborated quickly and effectually with multiple departments to complete work items in a timely manner. Performed analysis of work items and entered data accordingly.
2013-2014 Dominion Energy Solutions Pittsburgh, PA
Supplier Representative
Provided customers with any requested information regarding their gas/electric supply accounts. Offered a wide range of new rates that consistently became available to customers. Operated through a detailed oriented and precise software system. Provided excellent customer service with professionalism. Used Microsoft Outlook and a network communicator program to effectively contact associates and resolve many business issues. Trained new employees on how to use all system software and how to perform all duties required of them.
2008-2013 National Real Estate Information Services Pittsburgh, PA
Appraisal Coordinator
Managed a large appraisal real estate team throughout the United States. Targeted and acquired new territories for future appraisal coverage.
Updated and inputted all interactions with appraisal team and all client information into an intricate appraisal real estate system with attention to detail. Negotiated pay rates with appraisers. Performed daily follow-up with assigned orders according to designated state(s). Closely monitored all Reports from start to finish for client required timelines.
2004-2008 Direct Advantage Marketing Pittsburgh, PA
Senior Marketing Agent
Handled inbound and outbound campaign sales calls to increase profit. Developed new and beneficial sales techniques that were used within the company. Aided in the training and development of new employees. Met all quotas and exceeded statistical guidelines.
2002-2004 Cardholder Management Services Pittsburgh, PA
Collection Specialist
Assisted clients with both current and delinquent credit card accounts. Provided superb customer service while maneuvering through various credit card system software programs. Assisted and provided clients with various options to restore them to current account status. Performed various other credit card collection duties.
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