Administrative Assistant Customer Service

Stacey McCullough

864-***-**** *******************@*****.*** Greenville, SC 29611

SUMMARY

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry, Nex Gen and Clearwave software, Proficient in Microsoft and Excel. Self-starting Front Desk Coordinator with 2 years of experience. Proactive problem-solver with dedication to individualized client relationships and workplace organization. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Outgoing Front Office Assistant with exceptional people skills, an approachable yet professional personality. Successful at multitasking and remaining calm and productive in high-demand positions. Looking to bring excitement and enthusiasm to a office long-term.

SKILLS

Switchboard Mastery

Customer Service

Opening and Closing Offices

Office Reception

Proficient in Microsoft and Excel

Staff Support

Medical Office Support

Appointment Confirmation

Cash Register Operations

Greeting Visitors

Customer relations and communications

Mobility Assistance

Basic nursing care

Information Protection

Feeding Assistance

Patient Observation

Patient Services

Professional Bedside Manner

EXPERIENCE

Patient Care Technician, Oakview Park, September 2023-December 2024 POWDERSVILLE, SC

Provided direct patient care and assistance to healthcare team members. Maintained accurate records of patient care, condition, progress, and concerns. Observed changes in patient's conditions and reported any abnormalities to the RN on duty. Explained treatment procedures to patients and their families. Assisted with patient transfers from bed to wheelchair or strher as needed. Provided emotional support for patients and families during difficult times. Front Desk Administrative Assistant, Clemson Eye, October 2021-March 2023 Front Desk Experience. Welcomed over 50 patients per day, collecting payments, and rescheduling appointments.

Entered and maintained departmental records in company database Created and updated records and files to maintain document compliance Manager/Call Center Specialist, Prisma Greenville Hospital System, October 2008-August 2021 Trained new employees on best practices and protocol. Coordinated office operations to secure efficiency and compliance with company policies. Answering switchboard for eight hospitals, answering service for 200 doctor offices, paging codes for emergencies at seven hospitals.

EDUCATION AND TRAINING

Certificate in Medical Insurance Coding

Medical Insurance Coding, Greenville Technical College, Greenville SC August 2017 Certificate in Medical Assisting

Medical Assistant, Brown Mackie College-Greenville, SC, Greenville, SC April 2013 High School Diploma

Travelers Rest High School, Travelers Rest, SC June 1994 ACCOMPLISHMENTS

HIPAA Knowledge

Hospital Experience

Medical Terminology

4.0 GPA Brown Mackie College

President List Recipient

Contact this candidate