Customer Service A Part

BREANNA 860-***-****

***********@*****.***

eg CANALES 221, Sisson Ave.,

Hartford, CT 06105

PROFESSIONAL SUMMARY

Skilled team player with strong background in fast paced environments. Works well

independently to handle tasks and always ready to go beyond basics assignments. Quick

learner with great interpersonal abilities.

Dependable hospitality industry worker equipped for fast-paced work and changing daily

needs. Serves customers effectively with attention to detail and hardworking approach. Seeks

out opportunities to go beyond basics, improve processes, and increase customer

satisfaction.

Hardworking and reliable server/bartender focused on going above and beyond to support

team and serve customers. Trained in customer service and offering top-notch selling abilities.

Motivated to continue to learn and grow as restaurant professional.

SKILLS

Suggestive selling Menu memorization

Wine pairings Liquor and wine service

High-volume dining Upselling

Recommend menu items

EXPERIENCE

Server, The Cheesecake Factory, Aug 2020 - Current, West Hartford, CT

e Kept hostess team informed of table progression and availability.

e@ Gained familiarity with menu ingredients and cooking processes to respond to customer

inquiries.

© Assisted guests with making menu choices and took note of special requests.

e Greeted guests promptly, shared daily specials, and collected drink orders to offer superior

service.

e Greeted all guests with smile and friendly greeting.

Server/Bartender, Chosen One Cajun Seafood, Jun 2019 - Aug 2020, Hartford, CT

© Trained new servers in restaurant procedures and customer service standards.

e Entered orders, delivered food and beverages, and processed payments.

®@ Monitored tables, handled requests, kept drinks refilled, and offered menu

recommendations.

e@ Fostered fun atmosphere and family-style work environment.

Server/Bartender, Wood n Tap. Jun 2017 - Jun 2019, Hartford, CT

@ Communicated customers’ menu choices and special requests to kitchen staff to minimize

errors.

e Greeted guests promptly, shared daily specials, and collected drink orders to offer superior

service.

e@ Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant.

e@ Handled multiple tables at once with high service quality.

Server, Chilis Bar and Grill, Aug 2015 - Jun 2017, Manchester, CT

@ Took orders, made drinks, served food, and provided refills for customers.

e@ Used POS system to accurately input orders and process payments.

e@ Picked up trash and removed spills promptly to keep dining area fresh and inviting.

EDUCATION

Associate of Arts, Graphic Design

Manchester Community College - Manchester, CT

e@ GPA 3.5.

e@ Volunteer, Covenant Soup Kitchen.

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