Security Guard Customer Service

PRINCE ARYEETEY

Security Guard

Calgary, AB 403-***-**** ******************@*****.***

PROFESSIONAL SUMMARY

Detailed - Oriented Security officer with 5 Year experience in maintaining safety and security in various environments. Successfully managed access control and surveillance operations, contributing to prevention of unauthorized entries and incidents. Demonstrated vigilance and effective communication skills in working closely with team members and responding to emergencies. Open to Learning and professional development.

HIGHLIGHTS AND QUALIFICATION

•Provincial Security License and Current CPR/ First Aid

•Ability to work in a fast-paced environment

•Proficient in Microsoft excel, word, office, outlook, PowerPoint, ERP Software.

•Strong time management, organizational skills and Strong Problem-solving skills

•Ability to work independently and as part of a team

•Excellent communication skills, Customer Service focused.

•Solid understanding of emergency and standard operating procedures

• Ability to stand or walk and work in physically demanding environments.

•Strong interpersonal skills, sound judgment, discretion and overall decision- making

WORK HISTORY

SECURITY GUARD ASSISTANCE 02/2024 to 01/2025

Cita Beauty Home - Alberta, Calgary

•Maintained compliance and enforce property standards, rules and regulations in reasonable manner.

•Worked closely with Guest Services, to provide customer service support, respond to customer concerns, or complaints and resolved any discrepancies.

•Maintained safe environment for staff and visitors through proactive surveillance and communication.

•Responded to alarms and emergency calls for assistance

•Followed and enforce safety codes, regulations, and procedures

•Handled private and confidential information with high amount of discretion

•Utilized two-way radio and computer application to communicate site activities

•Monitored and screen visitors and clients in professional manner

•Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

•Responded quickly to emergency situations to assess and deflect issues.

•Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

SECURITY GUARD OFFICER 05/2019 to 09/2023 AngloGold Ashanti - Tarkwa, Ghana

•Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

•Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

•Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

•Improved overall security presence by consistently enforcing company policies and procedures.

•Assisted in maintaining a safe environment for employees and visitors through diligent monitoring of surveillance systems.

•Addressed conflicts between parties on-site professionally and diplomatically, promoting a conflict-free environment.

HOSPITAL SECURITY OFFICER 02/2018 to 04/2019

Ridge Hospital - Obuasi, Ghana

•Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.

•Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.

EDUCATION

Alberta Provincial Examination for Basic Security - Alberta, Canada

Public Safety and Emergency Service 08/2024

Construction Safety Training System - Calgary, AB

CSTS Fundamentals 03/2024

St Mark James Training - Calgary, AB

Intermediate First Aid with CPR and AED 02/2024

Canada Safety Training Centre - Calgary, AB

Intermediate, WHMIS 02/2024

University of Mines and Technology - Tarkwa, Ghana

Mines Leadership Training 01/2016

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