Customer Service Data Entry
Resume:
BJ
Bertha Jean Baptiste
Professional Summary
Proactive Medicare Advantage Enrollment Specialist with a 4-year background in Eon Health enrollment services. Hardworking, honest, ethical and skilled in customer service and customer support. Excellent computer skills and familiarity with researching and data entry. Work History
Eon Health - Enrollment Specialist
Miramar, FL
10/2015 - Current
Review applications
Entering data
Obtain missing information from applications
Review monthly reports
Enrollment
Eligibility verifying
ACE Cash Express Inc. - Bank Teller
Hialeah, FL
03/2014 - 06/2015
customer with cash advance pay day loan.Received money from customer for their due loans,general cashier and customer service WellCare Health Plans Inc. - Medicaid Member Service Fort Lauderdale, FL
01/2009 - 03/2014
************@*****.***
16171 SW 23rd St, Miramar, Florida 33027
Skills
Education
2004
Miami Dade College
Miami, FL
Associate of Arts: Computer Engineering
2019
Health Career Institute
West Palm Beach, FL
Associate of Science: Nursing
Communicating effectively via telephone, email and in person with prospective customers.
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● Updating, entering and reviewing customer data.
● Conducting annual reviews of existing policies to update information.
● Counted and packaged currency and coins.
● Reconciled cash drawer and resolved discrepancies. Logged cashier's checks and other transactions to maintain accuracy of account records.
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Audited fellow teller currency to contribute to dual-control procedures.
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● Excellent phone demeanor
● Life and health insurance products
● Customer service background
● Data entry skills
Accomplishments
Entered details such as payments, account information and call logs into the computer system.
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Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
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● Verified data integrity and accuracy.
Won "Employee of the month Award" for 6 back to back months for playing instrumental role in driving record of perfect attendance and meet goals.
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