Sales Associate Customer Service

RICHARD

WAELTERMANN

*********************@*****.*** 325-***-****

Abilene, TX 79605

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PROFESSIONAL SUMMARY

Proactive and results-oriented, I excelled as a Sales Associate at Family Dollar, enhancing customer satisfaction and loyalty through exceptional service and relationship building. Skilled in cash handling and problem-solving, I effectively managed high-stress situations, contributing to a welcoming store environment and repeat business. My efforts boosted customer engagement, demonstrating my commitment to excellence and teamwork. SKILLS

• Customer service

• Teamwork and collaboration

• Time management

• Problem-solving skills

• Listening skills

• Excellent people skills

• Reliable and punctual

• Relationship building

• Cash handling

• Money handling

• Flexible schedule

• Stocking and receiving

• Professional demeanor

• Merchandise display

WORK HISTORY

Sales Associate Family Dollar

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

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Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

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• Built relationships with customers to encourage repeat business.

• Managed returns, exchanges and refunds in accordance with store policy. Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

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• Prepared merchandise for sales floor by pricing or tagging. Helped customers locate products and checked store system for merchandise at other sites.

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• Provided positive first impressions to welcome existing, new, and potential customers. Rotated stock and restocked shelves to maintain product availability and store appearance.

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• Engaged with customers to build rapport and loyalty. Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

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EDUCATION

Collinsville High School - Collinsville, IL 01/2005 High School Diploma

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