Customer Service Representative
Resume:
Melissa Leishman
Client and Customer Service Representative
720-***-**** *************@*****.***
Profile
Highly motivated, ambitious professional with strong customer service. Skilled written and verbal communication, creative problem solving, time management and multitasking. Passionate and dynamic within a team environment. Enthusiastic to learn, with a tenacious quest for assisting and caring for customers. Employment History
Customer Service Representative
UnitedHealth Group/Legacy HealthCare Partners
California/remote, contract
May 2021 - current
● Answer inbound calls for Legacy HealthCare Partners team members’ about benefits, payroll and general human resource inquiries
● Respond to basic questions for all departments
● Type detailed responses in our tickets and submit to correct departments
● Provided team members with important emails and phone numbers
● Provide help when team members need to update their information in their workday profile
● Connect calls to direct departments
● Respond and go through emails
● Advise team members of a payroll or benefit issue
● Answer basic benefits information on plans they have selected or are thinking of electing
Medical Coordinator
Logistic Health, California/remote
November 2020 - April 2021
● Answer incoming calls
● Collect demographic information
● Follow HIPAA guidelines
● Search available appointments
● Schedule for COVID-19 testing or caccine appointment Dispatch/ Customer Care
Wyatts Towing, Englewood
February 2019 - October 2020
● Schedule drivers on relocation
● Answering incoming calls and emails
● Manage priority tow request
● File and organize invoice
● Problem solve customer issues
● Provide professional and understandable demeanor
● Communicate and direct customers to the correct account manager
● Update account information, send out notifications.
● Pay out tow bills
● Maintain a clean office, stock office supplies
Customer Service Representative
Auto Glass Now, Denver
Dec 2018 - July 2019
● Answer incoming calls for installation
● Order pieces of glass for incoming clients
● Respond in a timely manner to incoming emails
● Input client information into the company system
● Maintain sales percentage
● Credit and cash handling for clients
Customer Service and Sales Associate
Party City, Denver
Oct 2018 - Dec 2018
● Greet and assist customers with their party and costume
● Stocking and inventory duties to ensure consumer demand
● Efficient and responsible for multitasking during holiday rush
● Register duties including opening and closing responsibilities
● Cleaning and restocking duties
Client Service Representative
Q3 Contracting and Colorado Barricade, Denver
May 2018 - Oct 2018
● Setting safety signs and warnings signs
● Direct traffic through safety zones
● Signal coworker of oncoming traffic
● Take down warning signs and end of shift.
Customer Service and Sales
Market Link, Thornton
Mar 2017- Apr 2018
● Take incoming and outgoing calls
● Customize bundled or single services
● Maintain sales percentage
● Attend weekly training and meetings
Caregiver
Kindred Care, Arvada
Aug 2016- Feb 2017
● Home visits and care for elderly patience
● Care taking for patient hygiene needs including bathing, bedding and laundry care
● Meal preparation and cooking for the patient
● Assist patience with daily tasks including errands Client Service Representative
Oasis Day Spa, Arvada
Nov 2014 - Jul 2016
● Greeting and assisting clients to and from the service area
● Answering all incoming calls for services and clientele
● Appointment scheduling for treatment and service
● Organize and maintain the front desk area
● Organize, maintain and clean the back lobby and stockroom
● Set up specialty services for facial and body treatments including lunch arrangements
● Client check-in and out of services
● Clerical and filing duties including client chart updates within the system
● Cash handling for spa and clients
Client Service Representative
Hand and Stone Day Spa, Arvada
Feb 2014 - Oct 2014
● Answering all incoming calls for the front desk
● Clerical and filing of client charts and accounts
● Assisting clients with scheduling and service needs
● Multitasking and time management duties
● Creative problem solving and client follow-up to ensure excellent service
● Inventory check and stock
Manager/ Administrative Client Service
Massage Envy, Arvada
Oct 2008- Feb 2014
● Manage and lead front desk for a team of 10
● Instruct team in operations on company system
● Responsible for handling all client accounts and client memberships
● Schedule monthly meetings and set up sales goals for the front desk
● Responsible for taking inventory of supplies and ordering
● In charge of front desk schedules
● Handle customer complaints in a timely manner
● Schedule and conduct interviews
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