Customer Service Data Entry

LUPE ALVAREZ

Wildwood, FL *****

352-***-**** - ***************@*****.*** - WWW: Bold Profile

PROFESSIONAL SUMMARY

Proven track record in enhancing client satisfaction and policy retention at Brokers International through expert negotiation and insurance product knowledge. Demonstrated excellence in patient care with Lady lake Specialty Care Center, showcasing strong communication and critical thinking skills. Achieved significant reductions in shipping errors at Eagle Roofing Products Llc, underlining a goal-oriented mindset and operational management prowess. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.

SKILLS

• Insurance product knowledge • Goal-oriented mindset

• Policy analysis • Operations Management

• Negotiation • Account Management

• Critical Thinking • Excellent Communication

• Call Center Customer Service • Data Entry

• Self Motivation • Analytical Thinking

WORK HISTORY

05/2024 to Current Independent Insurance Agent

Brokers International

Enhanced client satisfaction by providing personalized insurance solutions and excellent customer service.

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Collaborated with underwriters to negotiate favorable terms for clients, resulting in increased policy retention rates.

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12/2023 to Current Certified Nursing Assistant

Ladylake Specialty Care Center – Lady Lake, FL

Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.

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• Assisted patients with daily living activities for enhanced comfort and wellbeing.

• Checked patient vitals such as temperature, blood pressure, and blood sugar levels. Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

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Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

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10/2022 to 12/2023 Certified Nursing Assistant

South Campus Care Center – Leesburg, FL

• Assisted patients with daily living activities for enhanced comfort and wellbeing.

• Checked patient vitals such as temperature, blood pressure, and blood sugar levels. Performed accurate documentation of patient information according to established protocols for record-keeping purposes.

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12/2020 to 03/2022 Shipping and Receiving Clerk

Eagle Roofing Products Llc – Sumterville, FL

Received incoming shipments, compared contents against associated records and transmitted to proper department.

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Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.

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Used pallet jacks and dollies to load and unloaded goods from trucks and containers.

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Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.

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• Troubleshot equipment breakdowns and performed preventive maintenance. EDUCATION

Expected in 12/2024 Associate of Science: Business Administation Lake Sumter State College - Leesburg, FL

• Awarded Business Management Certificate

• Awarded Business Specialist Certificate

• Awarded Business Operations Certicate

05/2020 High School Diploma

Wildwood Middle High School - Wildwood, FL

• 3.0 GPA

LANGUAGES

Spanish

Full Professional

English

Native or Bilingual

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