Customer Service Store Manager

MARC RUSSELL

Richmond, TX ***** ****.**********@*****.*** 832-***-****

LinkedIn: linkedin.com/in/marc-russell-a3665229

PROFESSIONAL SUMMARY

Versatile professional with a strong background in retail management and team leadership, complemented by extensive experience in the oil and gas industry as a Senior Geologist. Proven ability to lead teams, optimize operational processes, and deliver exceptional customer service in fast-paced environments. Adept at managing inventory, improving sales performance, and creating strategic plans for operational success. CORE COMPETENCIES

- Team Leadership & Development

- Sales Performance Optimization

- Inventory Management

- Customer Service Excellence

- Budgeting & Cost Control

- Scheduling & Staffing

- Merchandising & Planogram Execution

- Data Analysis & Reporting

PROFESSIONAL EXPERIENCE

FRANKS NURSERY AND CRAFTS – Flint, MI

Store Manager 1999–2001

• - Directed a team of over 20 employees, overseeing all aspects of store operations including inventory management, merchandising, and customer service.

• - Ensured timely implementation of corporate stocking plans, maintaining compliance with visual and operational standards.

• - Boosted sales and customer satisfaction through effective staff training and team motivation.

CAMELOT MUSIC – Flint, MI

Assistant Store Manager 1997–1999

• - Led daily operations, including staff training, customer service, and inventory tracking.

• - Exceeded sales goals by driving team engagement and implementing effective sales strategies.

• - Maintained a well-organized store environment, ensuring product availability and optimal customer experience.

SEARS – Columbia, SC

Commissioned Sales Associate 2001–2003

• - Achieved top sales performance within three months, specializing in appliance sales.

• - Boosted revenue through effective upselling and promotion of appliance insurance plans.

FOOD CASTLE – Flint, MI

Pizza/Deli Manager 1994–1996

• - Managed daily operations of a fast-paced pizza and deli counter, ensuring product quality and timely service.

• - Supervised a team responsible for food preparation, maintaining excellent customer satisfaction.

TGI FRIDAYS – Flint, MI

Server 1993–1994

• - Provided exceptional service in a high-paced restaurant environment, contributing to customer satisfaction and repeat business.

KESSEL SUPERMARKET – Flint, MI

Cashier/Stock Associate 1992–1993

• - Ensured efficient store operations by managing inventory and assisting customers with purchases.

McDONALD’S – Flint, MI

Cook 1991–1992

• - Maintained high standards in food preparation and kitchen operations. EDGE SYSTEMS– Houston, TX

Chief Geoscientist 2021-2024

• - Supervising Mudlogger reporting to oil rig manager and corporate geologist RISING PHOENIX OIL AND GAS, LLC – Houston, TX

Chief Geoscientist 2019–2021

• - Supported leadership in resource management and operational planning, leveraging advanced data analysis and team collaboration skills. OASIS PETROLEUM – Houston, TX

Senior Staff Geologist 2018–2019

• - Enhanced operational workflows and identified opportunities for improvement in team processes.

EDGE SYSTEMS – Pinehurst, TX

Mudlogging Geologist 2017–2018

• - Delivered timely and accurate reporting, honing skills in precision and accountability. ANADARKO PETROLEUM CORPORATION – The Woodlands, TX Senior Geologist & Petrophysicist 2006–2016

• - Led cross-functional teams and managed complex projects, showcasing leadership and organizational abilities transferable to retail operations. EDUCATION

- Bachelor of Arts (BA), Marketing – University of Michigan

- Master of Science (MS), Geology – University of South Carolina

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