Project Manager Management

Kamran Rais

MS (Computer Science) & Bachelor of Engineering (Electronics)

PMP, Scrum Master, ITIL, DevOps

Mobile: 647-***-**** Email: ******.****@*****.***

Profile Summary:

Certified Project Manager with over 10 years of experience in IT and security program implementations. Expertise in cybersecurity principles, threat management, vulnerability assessment, security operations, cloud security, encryption, defense-in-depth strategies, auditing, authentication, and risk management. Skilled in Cybersecurity Project Management, including policy development, risk assessment, compliance, training, incident response, and threat intelligence. Proficient in Agile and Waterfall methodologies, applying the Scaled Agile Framework (SAFe) to optimize project delivery. Experienced with SDLC and CI/CD tools like JIRA, Azure DevOps, CMDB, Confluence, Jenkins, and GitLab. Broad knowledge in Business Intelligence, Data Warehousing, ERP, Logistics, API Gateway, PSRN and Supply Chain Management. Strong leadership and collaboration skills, driving cross-functional collaboration to achieve project goals.

Experience:

I have built a strong reputation by guiding my team and keeping projects focused. I engage with stakeholders through open communication and collaboration to define and manage project requirements. I leverage my technical expertise in cybersecurity, cloud computing, and software development to drive deliverables and manage customer expectations. I prioritize clear communication, ensuring that the project sponsor and entire team are well-informed. My strong leadership, problem-solving, and conflict resolution skills make me a trusted advisor to my clients, and I am often called upon to mentor other project managers. My focus on stakeholder acceptance, project financials, scope management, communication plans, risk management, issue resolution, and project cadence guarantees successful project outcomes.

Skills:

I possess deep expertise in Agile principles, Waterfall methodologies, and the Scrum framework, with proficiency in project management tools such as Jira, Trello, and Microsoft Project. I demonstrate strong verbal and written communication skills for effective stakeholder management. I excel in problem-solving, addressing project challenges and team issues with ease. My leadership abilities enable me to motivate and lead teams, fostering a collaborative environment. With strong organizational skills, I effectively manage multiple tasks and deadlines. My technical acumen includes a solid understanding of software development processes, technologies, and IT infrastructure management.

Clients and Industries:

I have managed a diverse range of programs, transitions, transformations, and projects for clients in retail, distribution, courier, public sector, telecommunication, banking, and financial services industries. I have successfully overseen application development, package implementation, outsourcing, network and device management, infrastructure, and application-related projects. My expertise in these industries and project types has consistently delivered high-quality results and driven innovation.

Education and Certifications:

My commitment to lifelong learning is evident in my education and professional development achievements. I hold a bachelor’s degree in Engineering and a Master's degree in Computer Science. I am certified as a PMP, Scrum Master, ITIL, and DevOps professional, and I have consistently engaged in ongoing training throughout my career to stay current with industry advancements.

Work Experience

Loblaw, Lifemark, Shopper Drug & PCB 2024-02 - present

Senior Project Manager, Loblaw, Mississauga (Retail & Banking)

Project: Data Center VM Migration to Google, Azure & Other Clouds

I led the CNTR project server migration as part of the Fade Away program, overseeing the transition of all Loblaw Datacenter VMware assets to GCVE (Google Cloud VMware Engine) and other cloud environments using Agile methodology. This 10-month project, with a budget of over 2 million dollars, aimed to enhance infrastructure efficiency and scalability, addressing the need for modernized and secure cloud solutions.

Managed the review and migration of over 600 servers, collaborating with the GCVE migration team to address VM constraints.

Developed interim solutions for AD, EIAM, Splunk, CyberArk, Cisco VoIP, and Qualys, and created technical solutions and cost estimates for cloud deployment.

Identified applications needing VMware license renewals and worked with the security and risk assessment team, creating IPTs for each application.

Led a team of more than 10 cross-functional members and vendors.

Engaged with end users, managers, and senior leaders, leading meetings, training sessions, and approvals.

Project: Tabletop Exercises

I spearheaded coordination with Mandiant and internal teams to plan and execute Tabletop Exercises using Agile methodology. This 6-month project, with a budget of over $600K, aimed to enhance incident response readiness and improve cross-functional communication. I led a team of more than 10 cross-functional members and collaborated with 3 vendors to ensure successful project execution. Facilitated Scrum events, including daily stand-ups, sprint planning, and retrospectives.

Coached team members on Agile practices and ensured adherence to Scrum principles.

Managed secure data exchange and ensured timely delivery of critical documents.

Oversaw the completion of pre-exercise questionnaires and facilitated scenario review and environment setup.

Enhanced incident response readiness and identified potential security vulnerabilities

Project: Cyber Security & Network Operation Integration

I unified Network and Security Operations into an integrated NOC-SOC at Loblaw, enhancing collaboration and fostering innovation. Over a 10-month project duration, with a budget of $750K, I leveraged Agile methodology and the Scrum framework to prioritize and implement quick wins from Accenture’s recommendations, focusing on tool monitoring and automation, firewall process improvement, and Palo Alto tools review. My leadership of more than 10 cross-functional team members and collaboration with 3 vendors ensured successful implementation and continuous improvement. I utilized JIRA and Confluence for project tracking and documentation, and incorporated risk management strategies to mitigate potential issues. These efforts resulted in a 30% reduction in incident response time, improved security posture, and increased operational efficiency.

Applied Agile methodology to prioritize and implement quick wins from Accenture’s recommendations, focusing on tool monitoring and automation, firewall process improvement, and Palo Alto tools review.

Led cross-functional ad-hoc teams to ensure successful implementation and continuous improvement.

Achieved a 30% reduction in incident response time, improved security posture, and increased operational efficiency.

Skilled in managing and optimizing operation system support “OSS” to ensure efficient network operations, fault management, service assurance, and seamless integration of new technologies. Proven ability to enhance network performance and reliability through proactive monitoring and troubleshooting.

Utilized technical expertise to drive deliverables and manage customer expectations, ensuring projects are executed using proven methodologies.

Fostered collaboration and innovation within the integrated NOC-SOC, enhancing team synergy and operational effectiveness.

BELL Canada 2015-11 - 2024-01

Senior Project Manager, Bell Mobility, Mississauga (Telecommunication)

Project: Google (GCVE/GCP) & Azure Clouds Migration:

I successfully managed program deliverables for Bell’s cloud strategy for hybrid cloud services, both on-premises and off-premises. Over a 12-month project duration, with a budget of more than 3 million dollars, I utilized Agile and Waterfall methodologies to migrate workloads to Google and Azure Cloud Platforms, developing a repeatable process for migration. Leading a team of more than 7 cross-functional members and collaborating with 2 vendors, I facilitated Scrum events, coached team members on Agile practices, and ensured adherence to Scrum principles. I utilized JIRA and Confluence for project tracking and documentation, and incorporated risk management strategies to mitigate potential issues. These efforts resulted in a 40% reduction in migration time, enhanced security compliance, and improved stakeholder satisfaction.

Utilized Agile and Waterfall methodologies to migrate workloads to Google and Azure Cloud Platforms.

Facilitated Scrum events, including daily stand-ups, sprint planning, and retrospectives.

Coordinated with CGI Consulting and application owners for cloud implementations.

Created the Customer Engagement Questionnaire and Implementation Playbook, mapped existing security processes to cloud security requirements, and developed a roadmap for security policy and implementation.

Promoted continuous improvement through retrospectives and feedback loops, resulting in a 40% reduction in migration time, enhanced security compliance, and improved stakeholder satisfaction.

Project: Bell AEM to CMS.NET Migration

I led the migration and implementation of an enterprise-level solution at Bell, transitioning from Adobe Enterprise Manager (AEM) to CMS.NET Solution using Agile methodology. Over an 8-month project duration, with a budget of $800K, I facilitated Scrum events such as daily stand-ups, sprint planning, and retrospectives. Leading a team of more than 5 cross-functional members, I coached team members on Agile practices and ensured adherence to Scrum principles. I removed impediments, resolved issues to maintain project momentum, and protected the team from external interruptions, ensuring focus on sprint goals. I assisted the Product Owner in maintaining a clear and prioritized product backlog and promoted continuous improvement through retrospectives and feedback loops. This project resulted in improved system performance, enhanced content management capabilities, and a 25% reduction in operational costs.Facilitated Scrum events, including daily stand-ups, sprint planning, and retrospectives.

Coached team members on Agile practices and ensured adherence to Scrum principles.

Removed impediments and resolved issues to maintain project momentum.

Protected the team from external interruptions, ensuring focus on sprint goals.

Promoted continuous improvement through retrospectives and feedback loops, resulting in improved system performance and enhanced content management capabilities

Project: ElasticSearch Logstash and Kibana “ELK”

I implemented an enterprise-level solution at Bell to track and capture all vulnerabilities across Bell DCX platforms using Agile methodologies. Over a 7-month project duration, with a budget of $500K, I led multiple cross-functional teams to enhance vulnerability tracking, improve security posture, and achieve a 35% reduction in time to identify and mitigate security threats, significantly reducing troubleshooting time.

Led multiple cross-functional teams to implement the solution.

Utilized Agile methodologies to enhance vulnerability tracking.

Improved security posture across Bell DCX platforms.

Achieved a 35% reduction in time to identify and mitigate security threats.

Significantly reduced troubleshooting time.

Project: Bell Adobe Enterprise Manager "AEM” Solution

I implemented an enterprise content management solution at Bell using Agile methodologies, simplifying the management and delivery of Bell content and assets. Over an 18-month project duration, with a budget of over multi-million dollars, he led multiple cross-functional teams to streamline content workflows, enhance asset management, and achieve a 30% increase in operational efficiency.

Led multiple cross-functional teams to implement the solution, utilizing Agile methodologies to simplify content management and delivery.

Streamlined content workflows and improved asset management capabilities.

Achieved a 30% increase in operational efficiency.

Project: MS SQL 2019 Always On Upgrade

I led the application and data migration from SQL 2014 to MS SQL 2019 AlwaysOn on new infrastructure using both Agile and Waterfall methodologies. Over a 7-month project duration, with a budget of over multi-million dollars, I coordinated with offshore teams to thoroughly test all applications post-migration. Leading multiple cross-functional teams, I ensured the project resulted in enhanced database failover capabilities, improved system performance, a 20% reduction in downtime during the migration process, and significantly less troubleshooting time.

Led the application and data migration from SQL 2014 to MS SQL 2019 AlwaysOn.

Utilized both Agile and Waterfall methodologies for the migration.

Coordinated with offshore teams to thoroughly test all applications post-migration.

Enhanced database failover capabilities and improved system performance.

Significantly reduced troubleshooting time.

Project: Team Foundation Server TFS2017 upgrades

I upgraded and implemented TFS2017 at Bell, incorporating features such as code search, package management, Agile improvements, dashboards/widgets, GIT, Build, Release Management, and Test improvements. Over a 10-month project duration, with a budget of $500K, I led multiple cross-functional teams to successfully manage the application and data migration from TFS2010 to TFS2017 on new infrastructure.

Upgraded and implemented TFS2017, incorporating features such as code search, package management, Agile improvements, dashboards/widgets, GIT, Build, Release Management, and Test improvements.

Managed the application and data migration from TFS2010 to TFS2017 on new infrastructure.

Led multiple cross-functional teams throughout the project.

Utilized both Agile and Waterfall methodologies for the migration.

Ensured successful implementation and continuous improvement

Sears, Toronto, CA 2014-07 - 2015-10

Senior Project Manager (Retail)

Project: Network Access Control

I implemented Network Access Control (NAC) at Sears to enforce security policies on all devices seeking network access. Over a 7-month project duration, with a budget of $500K, I led multiple cross-functional teams to deploy Cisco Identity Services Engine (ISE), allowing only compliant and trusted endpoint devices onto the network. This project improved Sears' network resilience by restricting access to noncompliant devices and limiting potential damage from emerging security threats and risks.

Implemented Network Access Control (NAC) to enforce security policies.

Deployed Cisco Identity Services Engine (ISE) to allow only compliant and trusted endpoint devices.

Led multiple cross-functional teams throughout the project.

Enhanced network resilience by restricting access to noncompliant devices.

Limited potential damage from emerging security threats and risks.

Project: IBM PureFlex System Implementation

I successfully implemented a newly purchased IBM PureFlex system that could handle the entire existing VMware vSphere 5.x load (~445) plus the P2V of additional machines (~122). Over a 7-month project duration, with a budget of over multi-million dollars, I led multiple cross-functional teams to ensure the successful deployment and integration of the system.

Implemented IBM PureFlex system to handle VMware vSphere 5.x load and additional machines.

Led multiple cross-functional teams throughout the project.

Utilized both Agile and Waterfall methodologies for the implementation.

Coordinated with various stakeholders to ensure seamless integration.

Achieved enhanced system performance and scalability

Project: AIX / AS400 Servers Virtualization - (Infrastructure, Migration & Implementation)

I successfully implemented new IT infrastructure, software, and services to build an enhanced storage environment for better support redundancy, data management, and recovery over 1200+ servers. Over a 10-month project duration, with a budget of over $500K, I led multiple cross-functional teams to ensure the successful deployment and integration of the new infrastructure.Implemented new IT infrastructure, software, and services for enhanced storage.

Led multiple cross-functional teams throughout the project.

Utilized both Agile and Waterfall methodologies for the implementation.

Enhanced support redundancy, data management, and recovery.

Managed the deployment and integration of the new infrastructure across 1200+ servers.

TD Bank, Toronto, CA 2012-05 - 2014-06

Program / Senior Project Manager (Banking)

Program: Migrate Windows XP to Win7, IE8 and MS Office 2010

I led the migration of Win XP to Win7 and deployment of the standard Edge desktop image (Win7/MS Office 2010/IE8) to all Corporate, Retail Branch, and Non-Branch Banking desktops at TD, including the testing of iCloud-based printer solutions. Over a 2-year project duration, with a budget of over multi-million dollars, I led multiple cross-functional teams to ensure the successful implementation and testing of the new desktop image.

Deployed the standard Edge desktop image (Win7/MS Office 2010/IE8) across all RLAN Corporate, Branch, and Non-Branch Banking desktops.

Tested and implemented iCloud-based printer solutions.

Led multiple cross-functional teams throughout the project.

Ensured successful implementation and testing of the new desktop image.

The Shopping Channel (Rogers Communications), Toronto, CA 2011-08 - 2012-04

Project Manager (Retail & Telecommunication)

Project: TSC Vendor Onboarding Automation

I successfully implemented and replaced the manual, paper-based process for onboarding vendors and their products into the TSC systems, automating the onboarding of vendor items and enabling interaction between TSC entities and vendors. Over a 3-month project duration, with a budget of over $100K, I led multiple cross-functional teams to ensure the successful deployment and integration of the new system.Automated the onboarding process for vendors and their products.

Replaced the manual, paper-based process with a digital system.

Enabled interaction between TSC entities and vendors.

Led multiple cross-functional teams throughout the project.

Ensured successful deployment and integration of the new system.

Project: TSC & PayPal Integration

I successfully implemented the PayPal payment process into TSC's payment method. Over a 7-month project duration, with a budget of over $100K, I led multiple cross-functional teams, working with business, IT, and vendor resources to inventory applications, create application profiles, input-output matrix, detailed technical specifications, servers and back-end mapping, application version upgrade, currency, and back-end infrastructure upgrade where required.

Integrated PayPal payment process into TSC's payment method.

Collaborated with business, IT, and vendor resources to inventory applications.

Created application profiles, input-output matrix, and detailed technical specifications.

Managed servers and back-end mapping, application version upgrade, and currency updates.

Upgraded back-end infrastructure as needed.

Project: TSC iPhone Mobile Apps Launch

I managed and developed the first Shopping Channel Mobile Application and launched it for eBeauty and TSC customers. Over a 5-month project duration, with a budget of $200K, I led multiple cross-functional teams to ensure the successful development and launch of the mobile application.Managed and developed the first Shopping Channel Mobile Application.

Launched the application for eBeauty and TSC customers.

Led multiple cross-functional teams throughout the project.

Utilized both Agile and Waterfall methodologies for the development.

Ensured successful deployment and user adoption of the mobile application

Sun Life Financial Groups, Toronto, CA 2011-03 - 2011-07

Senior Project Manager (Insurance)

Project: BES5 Upgrade and Distribution of SLF Mobile Application

I successfully implemented a Mobile Application Management solution for Sun Life-owned BlackBerry devices. Over a 3-month project duration, with a budget of over multi-million dollars, I led multiple cross-functional teams to develop a deployment mechanism, wipe out unauthorized applications, and build processes and controls.Developed a deployment mechanism for Sun Life-owned BlackBerry devices.

Eliminated unauthorized applications to ensure compliance.

Established robust processes and controls for mobile application management.

Led multiple cross-functional teams throughout the project.

Ensured successful implementation and continuous improvement of the solution.

Project: eBusiness Wintel upgrade, W2K and Solaris 8 Retirement

I successfully upgraded 300+ Win2K and Solaris 8 production servers with new operating systems (W2K8 & Solaris 10) on new infrastructure (virtual machines). Over a 7-month project duration, with a budget of over multi-million dollars, I led multiple cross-functional teams to ensure the successful migration of all impacted applications onto the new infrastructure after proper testing.Upgraded over 300 Win2K and Solaris 8 production servers to W2K8 and Solaris 10 on new virtual machine infrastructure.

Conducted thorough testing and migrated all impacted applications to the new infrastructure.

Led diverse cross-functional teams to ensure seamless implementation and integration.

Bank of Montreal, Toronto, CA 2010-10 - 2011-02

Senior Project Manager (Banking)

Project: ARCSight / ESM upgrade

I successfully replaced the RSA system for log management and implemented a new ARCSight application, along with upgrading ESM hardware. Over a 7-month project duration, with a budget of over multi-million dollars, I led multiple cross-functional teams to ensure the successful deployment and integration of the new system.Replaced the RSA system for log management with a new ARCSight application.

Upgraded ESM hardware to support the new application.

Led multiple cross-functional teams throughout the project.

Utilized both Agile and Waterfall methodologies for the implementation.

Ensured successful deployment and integration of the new system.

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Bell Canada / CGI Consulting, Toronto, CA 2008-01 - 2010-09

Project Manager (Telecommunication)

Project: 3G Network Upgrade & Odyssey

Bell's 3G Network Upgrade Project involved the strategic phase-out of the 3G network to enhance connectivity and performance. The project aimed to transition users to more advanced 4G and 5G networks, ensuring higher data speeds, reduced latency, and increased capacity. This upgrade was essential to meet the growing demand for high-speed connectivity and support new, innovative services. The project included upgrading servers, network infrastructure, antenna, data center equipment, conducting awareness initiatives, and providing support to customers during the transition

Contributed to network infrastructure upgrades and maintenance at Bell Mobility, ensuring reliable communication services and supporting the stability of critical communication networks, including the network's core infrastructure — as well as support antennas, servers, and data centre equipment, which together will provide essential radio coverage across the province.

Worked with diverse teams to enhance network performance and address technical challenges, showcasing strong problem-solving and teamwork abilities crucial for communication projects.

Project: Iris Hardware (ORACLE/SUN) Upgrade

Project: POS Systems

Additional work experience and projects are available upon request.

Education

Master of Computer Science, CT USA

Bachelor of Engineering (Electronics)

Certifications

Certified PMP. Scrum Master, ITIL, DevOps, ORACLE PL/SQL, HP C on UNIX

Technical Skills

Operating Systems: Windows, UNIX and IBM AIX

Packages: Lotus Notes, MS Office, Visio, Remedy, JIRA, Confluence.

Languages: C, C++, Oracle SQL, Stored Procedure, PERL, Cogni Shell, UNIX Shell & Awk.

Tools: Expert in Microsoft Project, MS Office Suite, SharePoint & Clarity

Career History

Loblaw, Lifemark, Shopper Drug & PCB 2024-02 - present

Senior Project Manager, Loblaw, Mississauga

BELL Canada 2015-11 - 2024-01

Senior Project Manager, Bell Mobility, Mississauga

Sears, Toronto, CA 2014-07 - 2015-10

Senior Project Manager

TD Bank, Toronto, CA 2012-05 - 2014-06

Program / Senior Project Manager

Rogers Communications, Toronto, CA 2011-08 - 2012-04

Project Manager

Sun Life, Toronto, CA 2011-03 - 2011-07

Senior Project Manager

BMO, Toronto, CA 2010-10 - 2011-02

Senior Project Manager

Purolator/CGI/Innovapost Toronto, CA 1998-01 - 2010-09

Project Manager

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