It Support Specialist

AKUMANING KINGSLEY

LOCATION: GHANA - TARKWA

TEL: 055*******

**********@*****.***

PROFESSIONAL SUMMARY

OBJECTIVE:

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Clever IT support specialist develops innovative solutions to unforeseen issues. Competent systems manager for single or multi-site installations. Maintains optimal security through hands-on management of all hardware and software Skills

*Employee Computer Support * Resolving Problems and Incidents

*Hardware Evaluation * Computer Operation System

*Component Replacement * Data Management

*Data Analyzation * Software Evaluation

EDUCATION

May, 2013 – August, 2016 WASSCE certificate in the field of Business Odumaseman Senior High School (Sunyani)

• Main courses: Financial Accounting, cost Accounting, Business management, Economics, English Language

August,2017 - December, 2018 PARABLES COMPUTER TRAINING CENTER

• Main courses – Microsoft word, Microsoft excel, Microsoft access, Microsoft power point and Microsoft Publisher.

August 2019 – October,2021 UNIVERSITY OF ENERGY AND NATURAL RESOURCES DIPLOMA: INFORMATION TECHNOLOGY

WORKING EXPERIENCE

August, 2018 – July,2018 Receptionist at (PAYKUS GUEST HOME) Duties performed

- Distributed and Registered guests and verified reservations

- Maintained a positive attitude and friendly demeanor. November, 2021 – October, 2022 NSS Personnel in the Department of Planning and Budget at (GHANA EDUCATION SERVICE)

Duties Performed

- Answers questions and provided information to customers about new software or hardware.

- Determine hardware and software issues using proactive troubleshooting techniques.

- Communicate effectively with the various Technology and Business areas to identify requirements and deliver on those requirements where already documented.

- Coordination and liaise with project teams through the design, documentation, testing and implementation of technology solution

(e.g. Software, infrastructure, data, reporting, etc.) to achieve the business objectives.

- Prepare and present project schedules, required project management documentation, status reports, and cost/ benefits analysis for project stakeholders.

October,2022 - April,2023 IT Support in the Administration - (GOLDEN INTELLECTUALS’ SCHOOLS) Duties Performed - Developed and run educational programs.

- Resolved and other issues.

- Handled scheduling, records - keeping and reporting.

- Contributed in decision making.

October, 2023 - TEACHER at (DAKRIS INT. SCHOOL)

Duties Performed - Staff Collaboration and Teamwork

- Parent – Teacher communication

- Students Assessment and Evaluation

- Classroom management

- Providing individualized support to students.

- Participating in professional development opportunities. etc. LEADERSHIP EXPERIENCE

2015-2016 - Permanent Senior on Duty at (Odumaseman Senior High School) 2015-2016 Financial Secretary Catholic Students Union (ODASS) Duties Performed - Kept records of member’s contribution (Dues) VOLUNTEER WORK EXPERIENCE

2018-2019 - CHILD DEVELOPMENT CENTER, ST. Anselm’s Anglican church Project. KEY SKILLS

Software skills Microsoft office suite – proficient Languages - English - Fluent

- Twi (Fanti) – Native

Others - Motivating and team building

- Effective communication skills -

Creative

Referees: Mrs. Sarah Yeboah (Reg, Planning Officer GES BONO REGION) – 054******* MRS. ESTHER AKUMANING ( 054*******) – BOGOSO GOVERNMENT HOSPITAL.

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