Customer Service Office Manager

Michael Giustiniani

*** ****** **., ***** ****** NY 10552 646-***-**** ******************@*****.*** Objective

Outgoing Assistant Facilities manager, of the Americas is looking for the next opportunity to effect change. Education

BROOKDALE COMMUNITY COLLEGE

Graphic Design

AAAI

Personal Trainer certified

Sport Nutritionist certified.

Skills & Abilities

MANAGEMENT

Adept in personal time management. Self-motivated, offering office support to all teams. Energetic and reputable individual, possessing strong work ethic, professional demeanor, and superb initiative. Exceptional customer service and decision-making skills. Sharp and driven to provide exceptional service while communicating effectively. Detailed approach to team building and corporate planning along with resource provisioning for staff.

Manage offices in the Americas and globally for staff

Manage memberships and office space with companies Wework and Regus

Team building

Goal setting

Motivational leadership

Performance management

Relationship building

Attention to detail

Office supply an equipment management

Maintaining kitchen supplies and equipment

Create a safe clean environment

Facilities maintenance

Vendor management

Liaison with building staff

Customer service requests

Staff enrichment

Meeting coordination and support

2

LEADERSHIP

Excellent leadership, project management and problem-solving abilities. Successful at adapting quickly to changing business demands. Diligent resource coordinator, successful in exceeding performance targets. Experience

ASSISTANT FACILITIES MANAGER THE ECONOMIST GROUP JULY 2018-PRESENT Create and maintain a healthy and safe office environment, with a focus on promoting a positive, inclusive culture. Friendly and respectful with a positive attitude that creates a warm and inviting office atmosphere. Manage a facilities team to maintain a 35,000 sq. ft. space with 15 meeting rooms and 100 staff. Manage satellite office space in San Paolo with 15,000 sq. ft. and 15 staff and Washington DC 25,000 sq. ft. and 55 staff members. Partnering with the Social Events committee along with all the Economist Groups sustainability initiative. Create events monthly for staff enrichment, support upcoming holidays and events. HOSPITALITY UNION SQUARE EVENTS 2015 - 2019

Hospitality Team Member July 2015 to July 2019

Provided highest quality customer service standards by anticipating customer needs. Resolved guest problems and feedback to improve overall satisfaction. Demonstrated excellent knowledge of reservations processes and time management during peak periods. Worked with clients to coordinate details of special functions to ensure events ran smoothly. Welcomed guests and assisted with reservations, check-ins and inquiries. Referred guests to recommended local attractions and restaurants. Supervised staff and assigned duties for complete coverage. Secured events by helping guests determine appropriate space to reserve based on the estimated number of attendees. Set and confirmed reservations for guests in person and by phone. Arranged tours, taxis and restaurant reservations for guests. Resolved guest complaints and coordinated responses to individual needs. SELF EMPLOYED CONTRACTOR - Jan 2000 to Jan 2015

Renovated and produced physical structures to meet timeline and budgetary constraints. Visited job sites and reviewed renovation plans to ascertain projects. Applied changes requested by designers, owners or inspectors to optimize work. Adhered to budget, schedule and building codes to execute projects on time and maintain site safety. Established work, budgets and construction timelines to manage and plan projects. Minimized waste and negotiated supplier purchases to reduce expenses and maintain cost-effectiveness. Logged inventory to track supply counts, organize equipment, and gather important materials. Evaluated architectural plans and consulted with clients to define project scope and objectives. Managed projects with large labor, equipment and material budgets. Managed scheduling to improve resource allocation and control expenses. ACCOMPLISHMENTS

Recognized as Employee for outstanding performance and team contributions. Consistently maintained high customer satisfaction ratings. Led team to achieve, earning recognition from upper management and financial reward. Negotiated with vendors, saving the company money and assets annually.

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