Business Analyst Entry Level

TYCHIENNE FRANKLIN

KEY SKILLS

CRM

Salesforce

Cloud Computing

SQL

Data Migration

Jira

AWS

Data Analysis

SDLC

Azure DevOps

EDUCATION

Bachelor of Business Administration Aug 2014- Dec 2018 Savannah State University

Major in Computer Information Systems

WORK

EXPERIENCE

Consultant, IBM Feb 2019- Sep 2021

Conducted data migration from the existing CRM system to Salesforce, ensuring data integrity and accuracy.

Extract ed and organized data from various platforms into migration-ready formats, ensuring compatibility with Salesforce through effective data transformation techniques.

Business Analyst, Neuraflash Sep 2021 - July 2023

Cleansed and transformed data using Data Loader to eliminate duplicates and standardize formats.

Conducted comprehensive quality assessments to identify and rectify issues such as duplicates, inaccuracies, and outdated records. Created and maintained custom reports and dashboards to provide insights into customer interactions, service metrics, and data quality issues. Consultant, The Sweet Spot Dec 2023- Present

Collaborated closely with internal departments to understand their data needs and address specific quality concerns.

Implemented best practices for data entry and maintenance to enhance user experience and support customer service operations. SUMMARY Detail-oriented Salesforce Consultant with over four years of experience in analysis, requirement gathering, configuration, and data management. Certified Salesforce Administrator with a proven track record of delivering end-to-end association management software and customer success projects across various industries. Skilled in implementing Sales Cloud, Experience Cloud, and technical documentation creation.

*************@*****.*** 843-***-**** Dallas, TX www.linkedin.com/in/tye-franklin-51922575

CRM CONSULTANT

Supported and enhanced the district's student information systems, ensuring accurate management of student demographics, attendance records, grades, course enrollments, and other critical student data. Utilized Oracle and SQL coding to generate detailed reports and analytics, providing actionable insights into student performance and engagement to inform decision-making processes.

Implemented and maintained student data systems applications and networks, contributing to the integrity and security of information while optimizing system performance and user experience. Student Information Analyst Intern, SCPSD Aug 2018 - Jan 2019

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