Customer Service Quality Assurance
Resume:
SKILLS
CONTACT
EDUCATION
PROFILE
WORK EXPERIENCE
Bachelor’s in Business
Administration
University of North
Texas
Customer Service/Support
Sales/Upselling
B2B, B2C
Quality Assurance
CRM, EMR
Troubleshooting
Attention to detail
Microsoft Office
***************@*****.***
1502 Pech Rd, Houston, TX
77055
Account Executive
Motive
APPOINTMENT SETTER
Inquisit Health
Sales Representative
SSG
01/2021 - 11/2024
02/2019 - 12/2020
03/2018 - 01/2019
I am an experienced customer service professional with over 5 years of expertise in providing exceptional support to customers.I excel at handling inquiries, resolving issues, and ensuring customer satisfaction. Proficient in using CRM tools and managing schedules, I am known for my strong communication skills, problem-solving abilities Conducted outbound calls to truckers and trucking companies to establish rapport and build strong client relationships.
Identified prospects and assessed their needs for fleet management solutions.
Delivered tailored sales pitches to promote and sell ELD Dashcams and related products.
Maintained a consistent sales pipeline through effective prospecting and follow-ups.
Conducted outbound calls to identify and connect with potential customers. Built strong relationships with prospects to understand their requirements and preferences.
Developed a robust sales pipeline through consistent prospecting efforts. Promoted company products and services to meet and exceed sales targets.
Provided exceptional customer support, Scheduled and confirmed appointments for customers, coordinating with internal teams to align availability and optimize schedules. Managed high call volumes while maintaining professionalism, meeting daily quotas, and ensuring quality service delivery.
Shah Zaib
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