Customer Service Representative

David Derbyshire

Mount Vernon, Washington · 360-***-****

*****.********@*****.*** · https://www.linkedin.com/in/david-derbyshire-9774aab7/

Professional Profile

I have had a smooth transition from home remodeling to Information Management and Data Science, bringing extensive IT support experience from the IT Department at Skagit Valley College. Where I demonstrated expertise in campus-wide technical infrastructure management, hardware/software troubleshooting, and help desk operations. Proven track record in project management, team leadership, and customer relations. Combining technical acumen with strong problem-solving skills to drive innovation and efficiency in technology-focused roles. Proficient in end-user support, network systems maintenance, and innovative technology implementation."

Skills

•IT Troubleshooting and Diagnostics

•End-User Support

•Implementation of New Technologies

•Project Management

•Team Leadership

•Marketing and Customer Relations

•Data Analysis

•Information Systems Management

•Proficiency in relevant software and tools.

•Networking

•Cloud Computing

Experience

1983-2010

Owner/Operator, Derbyshire Flooring and Home Remodeling

Mount Vernon, Washington

10/1/2022 - 4/30/2023

IT Technician/Help Desk

Skagit Valley College IT Department

Mount Vernon, Washington

Education

Associates of Science Degree for Information Management and Data Science Skagit Valley College, Mount Vernon, Washington

Certificates

Google Technical Support – Coursera

Digital Communication Networks – Alison Courses

AWS Cloud Foundations Practitioner – AWS Academy

Professional Accomplishments

•Successfully transitioned from a long-standing career in home remodeling to technical fields of IT Technician/Information Management and Data Science, which boasts to my adaptability and commitment to continuous learning.

•Implemented efficient project management strategies that consistently met deadlines and exceeded customer expectations.

•Recognized for creating a trustworthy and reliable business environment, leading to a loyal customer base and a strong referral network.

Contact

360-***-****

*****.********@*****.********://www.linkedin.com/in/david-derbyshire-9774aab7/

References

Available upon request

Activities

•Volunteered for local community projects, Humane Society, demonstrating a commitment to social responsibility and leadership.

•Participated in technology workshops and seminars to stay updated with the latest industry trends and tools.

•Actively engaged in continuous learning through online courses and certifications relevant to the field of Information Management and Data Science, Computer Science, Programming, Website and Application Development.

•I have become amazed with every aspect of full-stack engineering and have been absorbing information and educating myself in that area of Computer Science. And I would like to further my education in that direction.

Contact this candidate