General Manager Restaurant

ENOCK PHAHLANE

*** ******* * *** ****** MAMELODI West Pretoria O122

Phone: 067-****-***: WhatsApp: 067-****-***

EMAIL:********@*****.***

PROFESSIONAL SUMMARY

Successful Restaurant General Manager professional with 25 + years’ experience in large-scale food and retail environments. Implement cost control measures to ensure operations remain within company targets. Maximize bottom-line performance through merchandising, staff management, and loss control and inventory management initiatives. Works independently with only general direction and minimal supervision. Uses skills and abilities to complete complex tasks, including deciding which processes to use. EMPLOYEMENT HISTORY

Restaurant general manager Mabilo KFC Mahube 8 July 2019 To 17 December 2024 Restaurant general manager /kitchen Bugatti Café Brooklyn 2018 To 2019 Restaurant general manager Lavianto lounge Sunnyside February 2015 to 2017 Restaurant general manager Blue room lounge Pretoria CBD 2009 to 2015 Assistance Senior Floor Manager / Kitchen Manager Steers, Brazilian Coffee,Debonair,Wimpy Petro port N1 1998 to 2009

PROFESSIONAL QUALIFICATION

Successfully completed Food Safety Course Assessments for KFC 2024 Successfully completed Generic Management ( NQF 5 )2024 Successfully completed KFC Leading a shift (LAS)

Successfully completed KFC Leading a Restaurant continuously (LARC) Successfully completed KFC Leading a restaurant in a Managers Absence (LAR) Successfully completed SCHARP FDP Training

Successfully completed Health Safety Fire Fighter & Health Safety First Aid Level 1 Successfully completed Steers Motivate & Train The Trainer Workshop Successfully completed Debonair Pizza Management Certificate 2009 Successfully completed Pilot Beginners Course / Pilot Intermediate Course 2018 Successfully completed Micros Course, GAAP Course, and Pilot system2017 Manage Performance

Follows through on commitments made and deliver on them to achieve set objectives and targets Takes accountability for own and or subordinates actions and implements corrective action where required

Defines clear and stretching department goals and standards in line with strategic initiatives and objectives

Implements and manages appropriate control mechanisms to ensure department objectives are achieved

Uses appropriate behavioral skills to resolve operational performance problems Acts as a role model and motivates others to achieve the highest standards of quality and efficiency Determines employees’ strengths and weaknesses relative to demonstrated behaviors and job requirements and implement appropriate development plans Customer Service:

Manage the implementation and monitoring of the Customer Service strategy in the store Ensure an effective Delivery Service is maintained within the store as per company policy Grow and maintain VIC and charge card client base

Recommend Range improvements to suite the market

Asset Control:

Manage and control shrinkage within the Store as per policy Protect Assets (Cash, Stock and Fixed)

Managing Debtors within the Store

Analyse security requirements and recommend changes in the Store Ensure physical security measures in the store are implemented and maintained. Business Trade Licenses (Countries

Ensure that all relevant Trade Licenses are up to date and renewed timeously, where applicable Human Resource Management

Manage manpower requirements in line with the Company and Division strategy Ensure Succession Planning & Career pathing is in place within the store Ensure open communication / relations with the Store Employee Forum and staff. Ensure training & Development is in place for the store. Manage Employee Relations within the store.

Maintaining Store Standards

Conduct daily floor walks.

Ensure implementation of agreed Action Plans (PIP’s) where necessary Monitor adherence of Company standard compliance in the Store Ensure maintenance of housekeeping standards

Ensure merchandising policies and standards are adhered to Ensure ready for business is implemented within the stores Ensure lighting, store and racking is maintained in good condition. Stock Management

Ensure stock is ordered and received as per policy Ensure that damage stock is cleared as per policy

Implement Obsolete / deranged stock action plans as per policy Manage the slow moving stock as per policy

Implement excess stock action plans as per policy

Drive for results

Constantly looks for and acts on opportunities to improve department performance Works to exceed goals set by others

Develops stretching goals for self and department, working consistently and tenaciously to meet these

Implements clear control mechanisms to measure results against department performance objectives

Identifies barriers to performance and persists in overcoming them Assists team members in achieving their goals

Proactively anticipates and acts on trends and evolving needs" Think Strategically

Identifies gaps or potential inconsistencies in business results, performance data, processes or systems by recognising patterns in information

Prepares contingency plans for identified problems and situations that might occur Proactively take considered action to ensure that a current problem which could be ignored in the short term does not escalate

Solve Problems

Proactively identifies problems and seeks root cause Analyses information objectively and thoroughly and identify gaps or potential inconsistencies in operational results, performance data, processes or systems by recognising patterns in information when solving problems

Develops and implement appropriate action plans breaking complex tasks into manageable parts ACHIEVEMENTS

Works independently with only administrative direction. Uses skills and abilities to complete highly complex tasks, including developing new processes and working with high profile customers and stakeholders.

KFC REFERENCE

Jacobus Coertze Regional Coach (082 ) 374 – 4882

Shawn Letsoalo Area Coach : ( 079 ) 328- 4010

Grace Masango : BP/Trainer (076) 840- 2788

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