Warehouse Worker Quality Control
Resume:
Jennifer Clark
Oklahoma City, OK *****
*************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Warehouse Worker
Amazon Warehouse-Indianapolis, IN
October 2024 to Present
• Efficiently unloaded and inspected incoming materials, ensuring accuracy and quality control
• Operated material handling equipment to safely transport materials throughout the warehouse
• Maintained inventory accuracy by conducting regular cycle counts and reconciling discrepancies
• Organized storage areas to optimize space utilization and facilitate easy retrieval of materials
• Implemented safety protocols, resulting in zero accidents or injuries during tenure as a material handler
• Assisted in the packaging and labeling of finished products for shipment to customers
• Utilized computer systems to track inventory levels, monitor stock movements, and generate reports
• Worked closely with production team to provide them with necessary materials in a timely manner Warehouse Worker
Amazon Warehouse-Oklahoma City, OK
October 2023 to April 2024
Order -product picker
• Maintained accurate inventory records by conducting regular cycle counts and reconciling discrepancies
• Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging
• Received incoming shipments, inspected contents for damage or defects, and verified quantities against purchase orders
• Collaborated with team members to optimize workflow efficiency and meet daily production goals
• Maintained a clean and organized work area to promote safety and productivity Warehouse Order Puller
Hobby Lobby-Oklahoma City, OK
September 2022 to May 2023
Pull product off shelves, box orders, prepare box for shipping
• Efficiently pulled and prepared customer orders for shipment, ensuring accuracy and timeliness
• Utilized handheld scanners and inventory management systems to locate and retrieve products from designated locations
• Maintained a high level of attention to detail when verifying product quantities, descriptions, and quality standards
• Collaborated with team members to prioritize order fulfillment based on urgency and delivery deadlines
• Operated pallet jacks, or other equipment to transport materials within the warehouse safely
• Assisted in inventory control by conducting regular cycle counts and reconciling discrepancies as needed
• Followed established safety protocols while handling hazardous materials or operating heavy machinery Warehouse Packer/Picker
Amazon Warehouse-Oklahoma City, OK
November 2020 to September 2022
Picker, packer, induct
Customer Service Representative
U-Haul-Oklahoma City, OK
January 2019 to March 2020
Helping with reservations, moving trucks and moving boxes. Hooking up hitches. Reservation with storage units
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
• Maintained detailed records of all customer interactions in CRM system for future reference and analysis
• Identified opportunities for process improvement based on common customer inquiries or pain points
• Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
Education
Some college in Business
Rose State College - Midwest City, OK
January 1999 to July 2000
Skills
• Customer service
• Materials handling
• Load & unload
• Shipping & receiving
• Pallet jack
• Freight Experience
• Order picker
• Heavy lifting
• Warehouse experience
• Order fulfillment
• Cherry picker
• Picking & packing
• Order picking
• RF Scanner
• Communication skills
• Inventory management
• Packaging
• Merchandising
Certifications and Licenses
Driver's License
May 2024 to August 2030
Contact this candidate